Support Beyond the Sale
Unlimited Training & Support is Included FREE with Your Building Engines License
The ultimate success of your operations management system selection is contingent upon what happens after the sale. Building Engines is committed to helping you implement best practices that result in true business improvement and measurable results. As your partner, we help to improve operations through a deep and continuous commitment to service and support that makes the difference between “just implementing software” and achieving real success. Take advantage of free educational resources as further evidence of this commitment to you and the industry you work in.
Our Support Statistics
Zendesk Reporting Benchmark, Web Applications, 10-99 Employees - 7/1/15 to 9/30/15
How We Support Your Software Success:
The Client Services Team consists of three focused groups working together to provide you with the support you need to successfully deploy your new system and get the most out of it going forward.
Building Engines customers are assigned a dedicated Client Account Manager who maintains the health and success of clients once they have completed their initial deployment. Your Client Account Manager will proactively monitor system usage, review account activity and recommend improvements, introduce new features, continue to deploy additional functionality, and advise on best practices as the relationship grows.
The Building Engines Support Center has everything you need to get started, including a Platform Introduction, answers to Frequently Asked Questions, downloadable training resources, and information on releases and new features. If you can’t find what you’re looking for, it’s also simple to submit a Support Ticket.
24/7 Access To Support
In-Office Support Team: M-F, 8:00 AM - 6:00 PM EST
After Hours Support: On-call, live after hours support, 7 days/week, 24 hours/day
Live Chat: M-F, 8:00 AM - 6:00 PM EST
Online Support Center: Online support request and ticketing system
On-Demand Training Guides: Videos, tutorials and other instructional materials to help you get the most out of your system
Resource Library: Free Whitepapers, articles, and videos providing industry best practices
Live Events: Business Briefing Breakfasts & Client Seminars
Blog: Noteworthy product, industry and operations news- http://blog.buildingengines.com/