Today, many people fear calling a support line, because all too often you have to climb your way through a phone tree, get placed on hold, and then once your call has been answered, the person on the other line does not know how to help you with your problem. Not only is poor customer support expensive for your business, it reduces the effectiveness of your system. That is why Building Engines is different!

At Building Engines, we decided customer support would be the cornerstone of our product. We call it Service First and we apply it to every aspect of our business - from training to implementation to on-going support , and we do it at no additional charge to you. We don't have silver, gold, and platinum support - we have one level, First Class, for every client which guarantees them:

• A live person located in our Boston, MA customer support center will answer the phone during business hours when you call our support line, and a direct line to an on-call support  person after hours, no phone tree!
• A toll free number so your support time is on our dime
• No wait time
• Highly trained customer support representatives who can assist your staff or clients in a friendly and knowledgeable manner
• An engineering team and client services team that work side by side to ensure everything gets done right the first time
• Live screen sharing where we will link up to your desk top and show you how to get it done