Support Beyond the Sale

The ultimate success of your operations management system selection is contingent upon what happens after the sale.

Building Engines is committed to helping our clients implement technology-enabled property and tenant management best practices that result in true business improvement and measurable results. We partner with our customers to help improve operations through a deep and ongoing commitment to service and support that makes the difference between “just implementing software” and achieving real success.  Our free educational resources are further evidence of this commitment to our clients and the industry we work in.

There are three key ways we work to ensure your success:

Ongoing Account Management

Building Engines customers are assigned a dedicated Client Relations Specialist who:

• Proactively monitors system usage
• Periodically reviews account activity and recommends improvements
• Reviews upcoming product news and other relevant information

24/7 Support

Building Engines provides free and unlimited help as part of your system license.

In-Office Support Team: M-F, 7:30 AM - 6:30 PM EST
After Hours Support: On-call, live after hours support, 7 days/week, 24 hours/day
Live Chat: M-F, 7:30 AM - 6:30 PM EST
Customer Portal: Online support request and ticketing system (coming Q1 2012)
Training Guides: Videos, tutorials and other instructional materials to help you get the most out of your system

Continuing Education & Best Practices

We deliver free resources designed to help you achieve best practice outcomes. Including:

Monthly webinars: Real Estate Operations Masters Series
Resource Library: Whitepapers, articles, and videos on operations best practices.
Live Events: Business Briefing Breakfasts & Client Seminars
Blog: Noteworthy product, industry and operations news-  http://blog.buildingengines.com/