Prism Experience | Tenant Experience Software for CRE

Experience built for better outcomes

Increase tenant retention

A one-point increase in tenant satisfaction can increase willingness to renew by 8.62% and reduce move-out risk by 15.8%.

Capture new revenue

Turn amenities into revenue-generating assets with self-service reservations and automated billing.

Simplify visitor access

Make guest registration and check-in faster, easier and more secure for tenants, visitors and building staff.

Keep tenants informed

Deliver real-time updates through email, text and push notifications so tenants always know what’s happening.

How Prism Operations and Experience work together

Your tenants already use the Prism app to submit requests and track progress. Prism Experience builds on that foundation, adding amenity reservations and visitor access through the same familiar experience.

Because Experience runs on the same platform as Prism Operations, every booking, check-in and service interaction is connected to the data that runs your building. That gives you a clearer view of tenant satisfaction, building performance and revenue opportunities—all in one place.

What’s included in Prism Experience

Resource Reservation

Let tenants reserve amenities through a simple self-service experience with automated billing.

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Visitor Access

Streamline guest registration and check-in while improving building security.

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”If you’re looking to improve tenant satisfaction and your team’s efficiency, then Prism is the right move for you.”

Kinsey Pomeroy, Executive Coordinator, Cushman & Wakefield | Thalhimer

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Frequently asked questions

How is Prism Experience different from a standalone tenant app?

Most tenant apps operate separately from building operations. Prism Experience runs on the same platform as Prism Operations, connecting tenant engagement directly to operational data like service requests, satisfaction scores and building performance metrics.

Do tenants need a separate app for Experience?

No. Tenants access Experience through the same Prism mobile app they already use to submit requests, track progress and stay connected with building management.

What features are included in Prism Experience?

Prism Experience includes Resource Reservations and Visitor Access, giving tenants simple tools to reserve amenities, register guests and interact with the building through one app.

Can I purchase Prism Experience without Prism Operations?

Prism Experience is designed to work with Prism Operations. Because it runs on the same platform and data foundation, customers typically start with Operations and add Experience as their needs evolve.

How does Prism Experience help improve tenant retention?

A better tenant experience can have a direct impact on renewals. By making building services more convenient and connecting tenant engagement to operational performance, Prism Experience helps property teams deliver the service tenants expect.