Commercial Real Estate Tenant Management

One platform for every tenant interaction

Prism by Building Engines helps you deliver a tenant experience that goes beyond quick fixes and basic service. It brings every interaction into one connected platform, so nothing gets missed and everything runs smoothly.

Tenants can easily get what they need and stay informed, while your team has the tools to respond quickly and stay ahead of issues. The result is happier tenants and higher occupancy.

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Proven results you can count on

50 %

More efficient service delivery

95 %

Tenant satisfaction rates

$ 116 M

Billable charges collected in 2025

A better experience for every tenant

Easy request submission

Give tenants a simple way to submit service requests and track progress without emails or follow-ups.

Self-service tools

Let tenants reserve amenities and manage requests on their own time.

Real-time updates

Share clear, timely updates so tenants always know what’s happening without needing to follow up or ask for status.

Build a stronger community

Make it easy for tenants to share updates, promote events and connect with others through a simple mobile experience.

Keep every building running smoothly

Get a clear view of what’s happening across your buildings and stay in control of every tenant interaction.

See everything in one place
Manage requests, communications and activity across properties without switching between systems.
Stay ahead of issues
Spot trends, track performance and address problems before they escalate.
Keep teams aligned and accountable
Ensure everyone knows what needs to be done and nothing gets overlooked.

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Everything tenants need, all in one place

Keep tenants informed and connected every day

Prism makes it easy to update tenants with timely, relevant communication—so nothing important gets missed.

Send updates to the right channels

Send announcements, alerts and notifications through email, text or the mobile app.

Stay informed when it matters most

Deliver critical instructions, track message receipts, and gather real-time feedback during emergencies.

Consistent service tenants can count on

Prism gives tenants a simple way to submit requests, track progress and know their issues are being handled—without the guesswork.

Submit requests and stay in the loop

Tenants can submit requests and work orders from desktop or mobile and follow every update, so they’ll always know what’s been reported and what’s in progress.

Faster service, better experience

Keep requests moving with quicker response times and clear follow-through, so issues get resolved faster and tenants stay satisfied.

Self-service booking that drives revenue

Prism makes it easy for tenants to book spaces and services on their own, while ensuring every reservation is tracked and billed automatically.

Book spaces in seconds

View real-time availability and reserve conference rooms, amenities and more—without emails or back-and-forth.

Simple booking, automatic billing

Every reservation is tracked and invoiced automatically, so nothing is missed and everything runs smoothly.

Simplified visitor check-in and access

Prism makes it easy for tenants to manage visitors while keeping your buildings secure and check-ins running smoothly.

Faster, easier check-in

Enable tenants to register visitors quickly from their mobile devices, while ensuring an easy check-in process for security personnel.

Safer, more controlled access

Track visitors, manage access and maintain clear visibility into who’s in your building at all times.

“Prism helps with the tenants’ connectivity to the property and it is extremely helpful to streamline the work order system, the conference reservations. Most of the things that our property does, Prism streamlines and helps connect with what we want to give them.”

Noelle Sieffert, Avison Young

“Prism keeps a paper trail and keeps the tenants notified on the progress of work orders, rather than simply saying that a work order is either open or closed. It’s a much better way of communicating with tenants.”

Maricela Fregoso, JLL

“Compiling all the data in one place and having communication back and forth with our tenants and our inspection reports was really a big driver.”

Erika Morasco, Levin Management

Frequently asked questions

How does Prism improve the tenant experience?

Prism tenant experience management gives them simple, easy-to-use tools to submit requests, get updates and access building services—so they can get what they need without delays or confusion.

How do tenants submit and track service requests?

Tenants can submit requests through a mobile app or desktop portal and receive updates at every stage, from submission to completion.

Can tenants book amenities and shared spaces in Prism?

Yes. Tenants can view real-time availability and reserve spaces like conference rooms or amenities on their own, without emails or phone calls.

Can tenants manage visitors through Prism?

Yes. Tenants can pre-register guests and share details ahead of time, making check-in faster and more secure.

Is Prism easy for commercial tenants to use?

Prism is designed to be simple and intuitive, so tenants can quickly submit requests, book spaces and stay informed without a learning curve.