Simple answers for smoother building operations

Prism combines more than 20 years of commercial real estate expertise with proven scale across thousands of buildings and billions of square feet. Unlike standalone tools, Operations, Experience, AI, and portfolio insights all run on the same platform and data foundation.

The Prism platform includes two core packages: Operations and Experience. Prism AI works across both packages to help property teams get work done faster and get the insights they need to improve building performance. Customers can extend the platform with advanced capabilities such as HqO, Jones, and Space Management Services.

Operations helps property teams manage day-to-day building operations, including work orders, preventive maintenance, inspections, communications, and reporting. Experience builds on that foundation with tenant-facing capabilities like resource reservations and visitor access that help improve satisfaction, retention, and revenue.

Advanced Capabilities are premium add-ons that extend the value of the Prism platform. Designed for portfolios with more specialized needs, they include Hqo for workplace experience, Jones for certificate of insurance compliance, and Space Management Services for accurate space measurement and leasing data. Because they’re built to work alongside Prism, they connect with the same platform, workflows, and operational data your team already uses.

Prism is built for commercial real estate, including office, retail, industrial, properties.

Prism helps eliminate manual processes, reduce system fragmentation and give teams clear visibility into operations across every building.

Prism creates consistent workflows, data structures and reporting so every building follows the same operational standards.

Yes. Prism supports daily tasks like work orders while also giving insights that help with capital planning and portfolio strategy.

We have invested heavily in automated workflows to make implementing Prism as easy as possible. Whether you’re switching from an existing system or starting fresh, we aim to deliver the best implementation process in the industry. Our customer satisfaction rate our implementation process a 4/8 out of 5.

Prism Operations is the foundation of the Prism platform. It helps property teams manage work orders, preventive maintenance, inspections, communications, reporting, and other day-to-day building operations from one connected platform.

Prism Operations includes the core tools property teams need to run their buildings, including work order management, preventive maintenance, inspections, communications, mobile workflows, reporting, and operational dashboards.

Prism Operations is built for property managers, engineering teams, operations leaders, and asset managers responsible for managing commercial real estate portfolios.

Yes. Prism Operations is designed to support portfolios of all sizes, giving teams consistent processes, reporting, and visibility across multiple buildings and markets.

Yes. Property teams can manage work orders, inspections, preventive maintenance tasks, and other operational activities from the Prism mobile app, helping them stay productive from anywhere.

Prism Experience runs on the same platform as Prism Operations. This allows tenant interactions, service requests, reservations, visitor activity, and satisfaction data to be connected in one place, giving teams a more complete view of building performance.

Yes. Prism uses an API-first architecture that allows it to connect with many of the systems and tools your organization already uses.

Yes. With better tracking, documentation and visibility, teams can catch issues early and reduce exposure to risk.

Prism keeps records organized and accessible, making it easier to produce reports and documentation when needed.

Prism Experience helps property teams create better tenant experiences through tools like Resource Reservations and Visitor Access. Built on the same platform as Prism Operations, it connects tenant engagement directly to operational performance.

Prism Experience includes Resource Reservations and Visitor Access, making it easy for tenants to reserve amenities, register guests, and interact with the building through the Prism app.

Most tenant apps operate separately from building operations. Prism Experience runs on the same platform as Prism Operations, connecting tenant interactions, service requests, satisfaction data, and building performance in one place.

Prism Experience is designed to work alongside Prism Operations. Because both packages share the same platform and operational data, customers typically start with Operations and add Experience as their needs evolve.

Every reservation, visitor registration, service request, and tenant interaction is connected to the same operational data that powers your building. This gives teams a more complete view of performance, satisfaction, and revenue opportunities.

No. HqO is available as an advanced capability for flagship office properties that want a fully branded workplace experience with additional services such as community engagement, transportation, food ordering, and parking.

Prism makes it easier to manage requests, send updates and keep tenants informed without delays.

Standard workflows and communication tools help ensure tenants receive the same level of service at every property.

Yes. Faster response times and better communication help resolve tenant issues before they escalate.

Tenants can see request updates, communications and service status, so they always know what’s happening.

Yes. Prism adapts to office, retail and other environments, supporting different tenant expectations and workflows.

With better visibility and communication tools, teams can address issues early and keep tenants informed.

Prism provides reports on service performance, operational trends, tenant activity and financial metrics across your portfolio.

By centralizing data in one system, Prism reduces duplicate entry and ensures everyone works from the same information.

Yes. You can compare buildings, teams and metrics to quickly spot where improvements are needed.

Prism connects operational data to financial outcomes, helping you understand costs, revenue and performance in context.

Yes. Reports can be tailored for property managers, asset managers and executives based on what matters most to them.

Data is updated in real time, so your team always has the most current view of operations.

Yes. Historical data allows you to monitor progress, measure improvements and plan ahead with confidence.

Data is protected through encryption, secure authentication and strict access controls across the platform.

Prism aligns with SOC 2 Type II, GDPR and CCPA requirements to support enterprise security and privacy needs.

Role-based permissions ensure only the right people can access specific data and systems.

Yes. The platform undergoes ongoing monitoring, third-party testing and vulnerability assessments.

Clear documentation and proven processes help teams move through security reviews faster with less back-and-forth.

Redundant systems, real-time monitoring and uptime commitments help keep operations running without interruption.

No. Security is built into the platform so teams can work efficiently without added complexity.

Prism uses open APIs to connect with accounting systems, building systems and other CRE tools.

Yes. Flexible integration options allow Prism to work with a wide range of systems.

Connected systems reduce duplicate work, improve data accuracy and keep workflows aligned.

Yes. Integrations allow data like work orders, invoices and updates to sync automatically.

Prism works with a network of partners to extend functionality and support specialized needs.

Prism is designed to simplify integration, with support from implementation teams to guide the process.

Yes. The platform is built to support expanding systems, properties and data needs over time.

You can ask Prism AI about operations, maintenance, documents and performance, and get clear answers in seconds.

It turns complex data into simple insights and recommendations, so teams can act quickly.

Yes. Instead of digging through systems or files, you can ask a question and get instant answers.

It surfaces patterns, gaps and opportunities that may be hard to see in standard reports.

Yes. Prism AI provides insights for both day-to-day operations and high-level portfolio performance.

No. It’s designed to work with simple, natural language questions.

Prism AI integrates directly into the Prism platform, so teams can access insights without changing tools.