Onboarding and Implementation with the Prism Platform

AI-powered onboarding built for success

Actionable data made effortless

Get your data up and running fast, no cleanup or reformatting needed. Our team handles the migration with automated tools and hands-on review to ensure accuracy from day one. Prism integrates with your in-house systems seamlessly to enrich your operational data and better support day-to-day decisions.

Flexible system configurations

Get started quickly with ready-to-use templates built on decades of real-world best practice. Our team tailors your Prism setup to fit any property type, so your system fits into pre-existing workflows. With adaptable configuration and expert support, you’re up and running without disruption to daily operations.

Change management

Drive adoption with a clear, structured approach to change. We engage critical stakeholders early, provide hands-on User Acceptance Training (UAT) and ensure a smooth transition with tailored onboarding communications and training materials from day one.

Post-implementation support

Stay supported with a team focused on your success. We’ll work with you to set clear goals, track performance and keep adoption on track. Flexible, role-based training and ongoing access to a customer success manager gives your team the support they need long after go-live.

Phase 1: Project kickoff

This first phase brings your team together to define goals, confirm stakeholders and align on how you’ll use Prism. From there, we validate integrations, prepare your data and standardize workflows across each package.

By the end of this phase, you have a clear plan, clean data and a strong foundation for consistent, efficient operations.

Phase 2: Data load and configuration

For phase 2, we will import your data into Prism and validate it with your team to ensure accuracy. At the same time, we’ll configure system settings to match how you work.

Throughout the implementation you’ll receive weekly progress updates. We recommend setting aside two to three hours each week for reviews to keep everything moving forward.

Phase 3: Training and go-live

Before launch, we’ll complete User Acceptance Training (UAT) and deliver role-based training to prepare your team for day-to-day use.

Once Prism launches, you get access to enhanced support and office hours, along with ongoing guidance to drive adoption, data analysis and optimized reporting.

“[Our implementation project manager] was incredibly friendly, approachable, and patient, making the entire process smooth and stress-free for our team. Her support has been truly invaluable. [She] led our trainings with clarity and energy, keeping everyone engaged, a rare and valuable skill. We also really appreciated the extra effort she put into troubleshooting even the smallest issues. Overall, this experience deepened our understanding of Prism.”

GI Property Management

“It was a pleasure working with [our our project manager] on the Prism implementation. She consistently demonstrated ownership, extensive knowledge in education, leading the multi layered process of implementation; and training. Always with a calm and professional demeanor putting the client needs first.”

Anchor Health Properties

“[Our project manager] excellent to work with throughout the implementation process. He was responsive, knowledgeable, and kept things moving efficiently from start to finish. He helped us get Prism implemented, set up, and operational quickly, including providing tenant communication materials and ensuring we were ready to go live without delays.”

JLL

“Our experience with [our implementation project manager] was outstanding. From start to finish, she demonstrated exceptional knowledge of the program and a deep understanding of how it applies strategically to our day-to-day operations. She explained concepts clearly, walked us through practical examples, and ensured everyone felt comfortable using the system.”

Morrie’s Auto Group

Frequently asked questions

What does the Building Engines implementation process include?

Our implementation process follows a structured, step-by-step approach led by a dedicated Implementation Project Manager (IPM). It includes discovery, project planning, setup and configuration, and hands-on training to prepare your team for a high-quality Building Engines experience.

Will we have a dedicated point of contact during implementation?

Yes. You’ll work with a dedicated IPM who leads the project from kickoff through go-live.

How does Building Engines ensure the project stays on track?

We use project tracking tools to manage milestones, tasks and communication throughout the process.

What support is available during implementation?

Your IPM is available throughout the project by phone, email and virtual meetings during business hours. We stay closely involved to answer questions and support your team at every step.

Can you help migrate data from our current system?

Yes. We have extensive experience transitioning customers from a wide range of systems. Our team handles data migration to make your move to Prism as seamless as possible.

What onboarding options are available if we need more support?

We offer flexible onboarding options based on your needs. You can take a self-service approach with access to our 24/7 support center, or work with our experts through a guided onboarding process.

What can I do for additional learning after implementation?

Visit Prism University to keep building your expertise after launch. You’ll find on-demand courses, guided training and practical resources designed to help your team get more value from Prism every day.

Onboarding resources to keeping you moving

Start your implementation with confidence. Connect with our team to begin a clear, three-phase rollout built for your success.

Get Started

Onboarding and implementation