Manage and Resolve Incidents Efficiently

Centralize and simplify incident management

Incidents are part of managing any property. What matters most is how quickly your team can respond and how clearly the situation is documented. Prism’s centralized incident management system makes it easier to record what happened, notify the right people and keep everyone informed.

With simple reporting tools and organized records, teams can capture incidents as they happen and easily see them through to resolution. This helps property managers stay on top of issues, reduce risk and maintain clear documentation across every property they manage.

Stay in control when incidents happen

Faster incident response

Automate alerts and workflows so teams can act quickly.

Consistent incident reporting

Capture the all right details with customizable templates.

Report and resolve incidents on the spot

Record incidents, upload photos and create work orders from the field.

Shared visibility across properties

Keep stakeholders informed with centralized records and tracking.

Prepare your properties for the unexpected

Capture incidents in real time, from anywhere

When something goes wrong, details matter. Prism makes it easy for teams to capture photos, notes, timestamps and witness accounts directly from their mobile devices. Staff can document incidents as they happen, upload photos and videos from the scene and create linked work orders instantly—so issues are recorded clearly and resolved faster.

Coordinate response with real-time alerts

Automatically notify the right personnel based on incident type and priority so nothing gets missed. Real-time alerts keep property managers, engineers and risk teams aligned. You can also share incident updates with senior leadership and other stakeholders through secure links—no login required—so everyone stays informed as situations evolve.

Spot patterns before they become bigger risks

Every incident tells a story. Track trends across properties, response times and incident severity to understand where issues are happening most often. With better visibility, your team can take action early and reduce risk across the portfolio.

Protect your company from future risk

Make Prism your system of record for every incident. Capture key details in one place, such as who was involved, who was notified, response timelines and photos or videos from the scene, so your team has the clear documentation needed to support insurance claims and defend against potential liability.

“Whether it’s mass communications, work orders, preventative maintenance, even incident reporting, it cuts down on the amount of time that we have to go searching for that data and that information. It’s all there in one solution.”

Washington Prime Group

Frequently asked questions

Can teams create incident reports from their mobile devices?

Yes. With Prism’s mobile capabilities, security staff, engineers and property teams can document incidents directly from the field. They can capture photos and videos, add notes and log key details without returning to a desk.

How does Prism notify teams when an incident occurs?

Prism can automatically send alerts based on the type and priority of an incident. This ensures the right people—property managers, engineers or security staff—are notified quickly so they can respond and coordinate next steps.

Can incidents be connected to maintenance work?

Yes. Teams can create linked work orders directly from an incident record. This helps ensure property issues are addressed quickly while maintaining a clear record of the incident and the actions taken to resolve it.

Can teams track incident trends across properties?

Yes. Prism allows teams to review incidents by property, severity and response time. This visibility helps property and risk managers identify patterns, address recurring issues and improve safety across the portfolio.

How does Prism help reduce risk and liability?

Prism centralizes incident documentation in one system of record. With detailed logs, timelines and evidence stored in one place, property teams can better support insurance claims and demonstrate how incidents were handled.

Prism Incidents datasheet

Protect your properties with better incident management

Discover how property teams capture incidents, document critical details and respond faster with Prism. Schedule a demo to see how better incident management helps protect your buildings and reduce risk.

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Protect your properties from the unexpected