Work Order Management Software

Take control of work order chaos

Efficiently manage and prioritize requests to deliver a world-class tenant experience with Prism Work Orders, from Building Engines.

Streamline the entire work order process

  • Make it easy for tenants to submit requests any time via web or mobile app
  • Know at-a-glance which items require immediate attention or have been on hold too long
  • Create and approve purchase orders, quickly track work order status, manage team workloads & more – all through work order tracking software
  • Auto-flag duplicate work orders (i.e. multiple requests to fix the same issue) to save time for engineers

Raise the bar for tenant satisfaction

  • Assure tenants you’re on the case with visibility into target completion times & status updates
  • Auto-prioritize critical requests to ensure work is started (and completed) faster
  • Gain insight into tenant satisfaction with real-time feedback & service ratings

Elevate the tenant experience with Prism + HqO

Enable tenants to submit service requests via the HqO mobile app – linked directly to Prism’s industry-leading work order management system for CRE property teams.

Capture billables, materials costs, & simplify invoicing

  • Flag common billables to stay on top of charges for labor & materials
  • Track materials and services costs for a single building our your entire portfolio
  • Generate tenant invoices & process payments for chargeable work orders
  • Export billables from Prism right to your existing accounting system

Visualize your building operations

Add a new, visual layer to your work order management process.

With Prism Plans, you can accelerate service completion with digital floor plans that pinpoint where work is needed in a building and map out which jobs your property teams should tackle first.

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“We have the ability to, across all seven of our markets, see how work orders are coming in and take reports, and compare them from market to market.”

Emily Hokemeyer
Service Operations Managers, Highwoods Properties
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Don’t just meet tenant expectations. Exceed them with Prism work order management system.

Mobile-ready for engineers

With both online and offline access, the Prism mobile app is uniquely built to help engineers get the info they need on the go.

Visibility across your portfolio

Property teams can view the full work order picture via status updates, comments, photos, documentation, service costs and more.

AI-powered virtual assistant

Save time and delight occupants with Bengie, a unique virtual chatbot that automates tenant service requests via text. AI also ensures clean, professional communications that enhance your brand and improve tenant interactions.

Bring order to chaos

Move beyond traditional work order tracking software and processes to reach new levels of efficiency and tenant satisfaction.

Male engineer completing on a work order

Other Prism modules you may be interested in

Building Communications

Easily engage with occupants via the channels they prefer

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Standardize & evaluate conditions for every property

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Preventive Maintenance

Plan ahead to keep critical assets running & unexpected costs low

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Want to learn more about our Prism Work Order management software?