Reliable Work Order Management | Prism by Building Engines

Smarter work order management

With Prism Work Orders, property teams can prioritize work order requests to deliver a world-class tenant experience.

Tenants can submit requests from desktop or mobile and property teams have a complete work order management solution that auto-prioritizes requests and balances workloads, so nothing falls through the cracks.

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Work orders that deliver real impact

10 %

Increase in billable revenue

50 %

Faster response times

95 %

Tenant satisfaction

Faster service, from request to resolution

Easy request submissions

Tenants and property teams can submit service requests anytime from the web or mobile app.

Intelligent work order management

Work is automatically routed to the right person based on criteria including issue type, building and team schedules.

Visibility across your portfolio

Property teams get the full picture with status updates, comments, photos, documentation and service costs — all in one place.

Insights that improve service

Get instant trends powered by Prism AI, along with recommendations to boost performance.

Take tenant satisfaction to the next level

Exceed tenant expectations with work order tools that give your team the visibility, mobility and automation they need to deliver faster, better service.

Easy work order requests
Tenants can submit and track service requests from a modern, intuitive tenant portal available on desktop or mobile.
Keep tenants informed
Tenants get real-time work order notifications at every step: when a request is received, when it’s in progress and when it’s resolved.
Understand tenant satisfaction in real time
Capture real-time feedback and service ratings to see how your team is performing and where you can improve the tenant experience.

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Take control of work order chaos

Empower engineers

Engineers can update work order status, add photos and close tickets -even offline. The app syncs everything when they get back online.

Capture costs and simplify invoicing

Flag common billables and sync completed work orders and billable services to your accounting system.

Visualize work across your building

Use digital floor plans to show exactly where work is needed across your building. Prism Plans helps your team quickly spot priorities and get the job done faster.

Control costs

Set not-to-exceed (NTE) limits when assigning work to vendors so you stay within budget before work begins.

Do more with work orders

Make teams more efficient when doing their everyday tasks: create purchase orders, monitor refrigerant usage and link work to sustainability.

“We’re able to get more work orders done in an effective amount of time, we are also able to look at the different bids that come in and be able to see who provides the best financial benefit while hoping to get that task done.”

Washington Prime Group

“That’s definitely the cutting down of emails and phone calls. Since you’re able to put everything into the work order with a clear history, it’s so much easier to keep track of everything that’s going on in the work order.”

Tsaiyun Chuang, Transpacific Realty Advisors

“We have the ability to, across all seven of our markets, see how work orders are coming in and take reports, and compare them from market to market, but then also see what work orders are coming through and be able to see, “Okay, well, maybe we need to upgrade to more LED lighting.”

Audrey Bell, Northwood Office

Frequently asked questions

What is work order management software?

Prism’s work order management software helps property teams create, assign, track and complete maintenance requests from tenants or staff in a centralized system. It streamlines the entire workflow—from request submission to completion—so teams can prioritize tasks, track progress and maintain better building operations.

How do tenants submit work orders?

Tenants can submit service requests through a web portal or mobile app, making it easy to report issues anytime, from anywhere. Some organizations also enable AI-powered chat tools that allow tenants to submit requests via text or chatbot interactions.

Can work orders be prioritized automatically?

Yes. Work order management software can automatically prioritize critical requests and assign tasks to the right team members. This helps property teams start and complete high-priority maintenance work faster.

Does the platform support mobile work order management?

Yes. Engineers and maintenance teams can access work orders through a mobile app with both online and offline capabilities. They can view assignments, add photos, update status and complete tasks directly from the field.

Can work order management software track labor and materials costs?

Yes. Property teams can track labor, materials and other billable costs associated with each work order. This helps simplify invoicing, capture revenue for chargeable work and export billing data to accounting systems.

Is work order management part Prism platform?

Yes. Work order management is one module within the Prism building operations platform, which also includes tools for preventive maintenance, inspections, communications and other property management workflows.

3 Work Order Management Tips to Boost Team Productivity and Tenant Satisfaction

Is work order chaos creating headaches for your property teams and tenants? For commercial real estate (CRE) inefficient work order management can quickly lead to low accountability, high costs, increased downtime, and backlog.

Prism Work Orders

Efficient work order management is crucial for operational efficiency and tenant retention. Prism Work Orders offer a comprehensive workflow that standardizes work order requests, prioritizes tasks, and improves service delivery across your portfolio.

Mastering efficiency: Stream Realty Partners processes 190 monthly work orders with Prism

Discover how Stream Realty upgraded from Building Engines Classic to Prism and maintained a 15-minute response standard across three Austin properties.

Work order visibility that keeps your properties operating smoothly

Discover how Prism helps property teams manage requests, prioritize urgent issues and complete work faster across every building.