The Solution
Pehr’s team was already using Prism by Building Engines for work orders, tenant communications, and preventive maintenance for engineering staff. Prism’s visitor access solution stood out as it lived within the current platform they trusted, eliminating the need for multiple platforms. The Visitor Access module was deployed at approximately 280,000 square feet of property, specifically those with onsite security teams who manage guest check-ins.
The transformation was immediate. Tenants could now register guests directly in the system, creating a digital paper trail. Security teams could now verify visitors with a simple ID check and allow access with the click of a button. The platform eliminated a slow, outdated process and created a smooth, secure, check-in experience.
Pehr found the system incredibly easy to use: “Anyone can literally click on the visitor portal and figure out how to register a guest. It’s easy for management to use, easy for the security team to use, and easy for the tenants.”
Now, the security team and tenants can vet guests and visitors much more easily. The improved experience reinforces Alvarez & Marsal Property Solutions’ commitment to providing best-in-class property management services.
Pehr also credits Building Engines’ customer service team for making implementation smooth: “Building Engines has been easy to work with. Their customer service team has been easy when we’ve had any issues.”
Pehr would enthusiastically recommend his experience to property managers: “I think it’s been a great tool that has made my office a lot more efficient.”
