The Solution
The team turned to Building Engines to eliminate the guesswork from building operations. Prism now shows where everyone is throughout the day, how long each work order and inspection takes, and how much each job costs. With the mobile app, the Tenant Coordinator manages everything from a mobile device.
The platform transformed tenant satisfaction tracking. All tenant work order requests are recorded through the software, and every week and month, property managers create reports to identify which tenant has the most requests. This helps teams understand which tenant needs the most attention.
Building Engines now tracks all materials, costs, government documents, and tenant communications for the properties. The property teams also use the software to share energy-saving incentive programs with tenants, encouraging them to cut individual energy consumption and save money
The complete visibility transformed operations across all levels. “It actually made the building cleaner, and it gave everyone a sense of responsibility from the youngest janitor to the highest chief engineer. Everyone has a say, and everyone can create a work order. Nothing ever gets missed, everybody has full access,” the Tenant Coordinator explains.
Prism brought immediate and measurable results across JEMB Realty’s mixed-use portfolio, with more accountability among property teams and vendors, streamlined tenant communications, and significantly faster work order completion rates.
