Customer Success Story

Challenge

A seasoned General Manager manages the operations of a Class A office building located in Dallas, Texas. The 156,000 square foot property is home to 15 tenants. Despite managing the building successfully for over 10 years, high expectations from both tenants and the building’s hospitality-minded owners meant a drastic overhaul of the property’s management tools was in store. 

Existing tools no longer fit the bill. The team wanted modern, sophisticated solutions that matched the boutique experience the building’s ownership envisioned. They wanted a tool that would modernize operations, simplify work order management, make communications easier, and provide mobile access – all while continuing to serve tenants. 

Solution

The GM and her team turned to HqO and Prism by Building Engines. The two solutions together combine to be a user-friendly platform for tenants and property managers alike. “We wanted to roll out HqO and Prism simultaneously to deliver a consolidated solution without causing significant disruption,” the General Manager explained, highlighting the need for a smooth transition. 

Prism’s modern approach to building operations, efficient handling of work orders, and seamless communication capabilities made it an easy choice. The ability to integrate Prism seamlessly with HqO’s best-in-class tenant experience platform further cemented the decision. 

Uniting Prism, HqO, and the existing building access system required a unique implementation approach for the property management team. Working directly with the Prism and HqO teams ensured a smooth process. 

Once put into place, the combined platforms transformed property operations. Managing work orders became more efficient with Prism. At the same time,Tenants could use mobile credentials for building access in the HqO app. The property’s restaurant tenants used HqO to directly market their offerings to other building tenants, resulting in a more connected and vibrant community. The mobile features of HqO and Prism proved to be a huge success, leading to 100% tenant adoption of the applications. 

The GM emphasized the unified experience: “HqO is the tenant’s one-stop shop. They can go to Prism on there too, all through mobile access.” 

Success was clear just 2.5 months into operations with HqO and Prism “We can now add new building amenities to the app, giving us the flexibility to continuously adapt and upgrade,” the GM reflected on the transformation.