Customer Success Story

Challenge

Managing 265 buildings across retail, industrial, office, and residential categories is no small task for Vancouver-based Transpacific Realty Advisors. The property management company oversees 8 million square feet with a 12-member team, each managing between nine and 25 buildings. 

Tsaiyun Chuang, Property Manager at Transpacific, felt the operational chaos manual processes created. “It was very messy before tech tools,” Chuang explains. “When I first started nine years ago, it was paper. Everything was paper. Reports in paper. Invoices in paper. It was mission impossible. It required a lot of manual work.” 

While the team had previously used Building Engines’ Classic product, they needed to better attract sophisticated clients who value analytics and building operating trends. The company required a more powerful platform that could handle complex portfolio management while providing an intuitive interface for their diverse property management team. 

Solution

The team brought in Prism by Building Engines, which Chuang describes as “a powerful property management platform to assist in managing incoming requests from tenants, and generates insightful reports to help our management team provide peace of mind for our clients.” 

The mobile capabilities became an immediate gamechanger. “It just makes a huge difference when there are less buttons to click. It works better for busy people on the road,” Chuang explains. The offline functionality proved especially valuable: “They are able to start a task and upload a picture even in basements without network connection. When they kick back online, the app pushes all their data into the work order.” 

The platform’s customizable dashboard captures the most important portfolio activities, while the simplified work order creation enhanced tenant service coordination. “It levels up tenant satisfaction and provides an expectation for the timeframe of a request being carried out,” Chuang notes. 

Beyond operational efficiency, Prism elevated Transpacific’s competitive positioning. “Using Prism allows us better leverage with clients,” Chuang emphasizes. The impact extends across vendor management and client relationships, with both tenants and vendors praising the platform’s ease of use.