Ongoing Support

From 24 x 7 self-service support, to connecting live with one of our experts, to ongoing account management, we're here to work with you from day one. You're a valued customer, and we want to partner with you to ensure you're successful with the use of our software.

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Ongoing Support Offerings

On Demand Support

We provide 24×7 support via in-app help, a web portal, a self-service knowledgebase, as well as detailed user guides and videos. Can’t find what you need? Connect with our Support Team!

Connect with Our Support Team!

As a valued customer, you can communicate with our experts through our web portal, through live chat, or through an email ticketing system. Just need to talk to a live human right now? We’re also available by phone!

Ongoing Account Management

Our Customer Success Managers will continue to work with you to learn your business and provide updates on products and features which benefit your business. Our built-in reporting capabilities will help you manage your usage of our software.

Support Details

In-Office Support Team

M-F, 8:00 AM – 6:00 PM EST

Live Chat

M-F, 8:00 AM – 6:00 PM EST

Online Support Center

Online support request and ticketing system

On-Demand Training Guides

Videos, tutorials and other instructional materials to help you get the most out of your system

After Hours Support

On-call emergency after hours support, 7 days/week

 

Learn about our Prism platform