Author: Anna Silva
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4 Ways to Gain Control Over Property Management Chaos with CRE Software
With the advent of technology like smart devices, it’s never been easier to manage the pandemonium in our lives with just a few clicks. Whether it’s banking, travel, commuting, or even ordering your morning coffee, everything is accessible within a matter of seconds. But tech has changed more than just our personal lives; it had revolutionized…
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Finding Maximum Value in Your CRE Software Starts with a Partnership not a Transaction
Implementing and effectively using software is undoubtedly a process laced with much frustration and many headaches. Depending on the type of software you use, the purchasing process and the way you work with your software provider can be very transactional. And once the transaction is complete, you’re left to fend for yourself without much support…
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Meet Bengie™, the First Chatbot in CRE
Late last year, we launched our latest product innovation, a chatbot we call Bengie. Bengie™ by Building Engines creates a brand-new way for building occupants to access property information, request service and communicate with property management teams. Bengie™ is the commercial real estate industry’s first conversational interface for customer service. Building occupants have already told us that Bengie creates a much better customer experience by eliminating forms and allowing…
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What Your CRE Tenant Wish You’d Stop Doing
Sending tenants information that isn’t valuable through channels they don’t use or don’t want to use puts a wedge in relationships between them and property teams. Communicating the right information through the right channels is key to creating strong relationships. As a result, you will gain greater tenant loyalty. Here are three things (backed by data) that your tenants…
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How the Grinch (Almost) Stole the Holiday Office Party
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Tenant Amenities and Communication. Are Property Teams Missing the Mark?
The tenant experience is at the forefront of every CRE professionals mind – that goes without saying, but do property teams truly know what their tenants want from the buildings they work in? Or are they constantly making decisions strictly based on presumptions? Many times, we find that new amenities, technologies, and services are implemented based on pure assumptions, rather than concrete…
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What Building Engines is Thankful for This Thanksgiving
What are you thankful for this year? Besides all the turkey, stuffing, and mashed potatoes you will be eating in a few days. This is the perfect time of year to look back and reflect on 2018. Looking back at this year and reflecting, both personally and professionally, will help you identify where certain goals fell…
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Is Your After Hours HVAC Program Costing You?
By: Emily Hossellman, VP Marketing, Genea As a property team, your top priority is your tenants. You’re constantly looking to streamline your processes to provide the best customer service possible. Technology provides a simple way to automate time-intensive aspects of your responsibilities. One of the processes many office buildings today are automating is managing after-hours HVAC…
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Conversations are the Future of the Tenant Experience
Communication. One word that has a huge impact on all relationships, both personal and professional. Communication is what makes or breaks relationships, whether it is your best friend or the CEO at your company. Without a clear and easy flow of information, relationships are hard to maintain. We recently conducted a survey, The Tenant Experience Study, to gain a better understanding of…
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6 Property Management Halloween Costumes your Co-workers will be Jealous of
Halloween is this week and if you’re like me October 31st snuck up on you. Wasn’t it just August? Anyways, if you’re like many busy property managers you haven’t had the time to even think of a Halloween costume and are rushing last minute to throw one together. Every Halloween we see many professions represented in costumes – nurses,…