Author: David Osborn
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What Happens Once We’re All Back from COVID?
Congratulations! Your tenants and employees are back. You had a strategy for getting employees back, and planned for it by preparing your space for their return. You communicated well and often. You were sensitive to their safety concerns, and you created a work environment conducive to comfort and high productivity. Great job going back to…
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Think There Are No Secrets to Certificates of Insurance? Here’s a Few
You request a Certificate of Insurance for business from your tenants and your vendors. You look quizzically at them when they arrive on your desk. Your boss asks you to make sure that they are current and valid. You file them away and hope you remember to ask for them next year when they renew.…
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What’s Your Strategy for Getting Employees Back in the Office?
When planning your return to office after COVID, remember: no one likes being told what to do. Even when the person doing the telling has the right to do so. And forcing someone to do something, even when they may be predisposed to do it, often breeds discontent—and even backlash. This is particularly so when…
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Coaxing Employees Back to a Post-COVID Office
They’re baaaaaaaack! No, not the ghouls of the Freely family in Poltergeist. It’s your tenants, and they’ve changed. With COVID-19 restrictions easing, it’s time to prepare your building for the return of a new class of tenant occupant. This one is more demanding of a COVID-free office environment, of uncrowded common spaces, and constant communication…
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All in One Rarely Results in One for All
Recently, we’ve all been witness to a global conversation about macroeconomics, as countries decide how to do business around the world while protecting interests at home. Between the elections here in the US, to those happening overseas in Europe and related to Brexit, it’s a fascinating time of change and reflection. For those of us…
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When Launching Your Vision, Aim High but Keep Your Feet on the Ground
On September 12, 1962, in Houston Texas, in front of 35,000 people, many of whom were scientists and politicians, John F. Kennedy charged a nation when he said, “We choose to go to the moon.” That speech, the “Moon Speech,” is a great illustration of executive leadership, as it embodies an important planning principle called…
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Unleashing Your Property Teams to Improve Tenant Satisfaction
“Team” does not mean “you”. Not to butcher the obvious, but it’s also not just a group of “yous”. Like music, “Team” requires more than a single note – like happiness, more than a single laugh. The team is a group condition carefully nurtured over time through soft stuff like trust and responsibility, and hard…
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The Rise of the Office Worker: The Increasing Importance of Tenant Relationship Management
Are you an office worker? If so, you spend half of your waking weekdays in an environment over which you have little influence or control – your office building. You aren’t alone. Office workers fit into 76 differing occupations and account for one-fifth of the US workforce, or thirty million people of a total one-hundred…
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The Catalyst of Crisis: Committing to Creating and Sustaining Change
A well-worn aphorism tells us that “if you’re not moving forward, you’re moving backwards” – a notion that presupposes that the world – your world, your business, and your competition – are always moving. So you too must move with them, or better yet ahead of them, if you plan to succeed. In business, change…
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CRE Tech Clears the Chasm
If you’ve been thinking about buying real estate technology – then you’re too late. The “thinking” ended long ago and the buying, using, innovating, and mobilizing are well under way.