Author: David Osborn
-
Total Service Delivery: One Metric to Rule Them All
Total Service Delivery closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations?
-
The Next Evolution of Tenant Service
Building Engines announced its plan to release its Operations Performance Management (OPM) system at BOMA’s Every Building Conference & Expo in line with the events theme of “achieving high performance through innovation.”
-
BEI Tenant Satisfaction Tool Responds to CRE Service Demand
Building Engines today launched “Tenant Satisfaction” – a next generation analytical tool extension of itsOperations Performance Management (OPM) program. This outreach component extends Building Engines’ comprehensive building Operations Performance Management value model, timing service provision with a tenant service quality assessment to assure accuracy and enhance responsiveness.
-
LEED for Existing Buildings Drops Occupancy Ceiling
Under the version three LEED (Leadership in Environmental Engineering and Design) standards, the Green Building Certification Institute assumed administration of LEED certification for all commercial buildings. LEED for Existing Buildings (“LEED-EB”) employs sustainable performance standards to measure an existing building’s environmental impact and outlines means for reducing those impacts over time. The LEED for EB…
-
Home Sales and Housing Starts – the Kevin Bacon of Real Estate Value
The idea that everyone is on average approximately six steps away from any other person on earth, is known as six degrees of separation – such that a chain of “friend of a friends” will connect any two people in the world within six steps or fewer. In Hollywood, this small world phenomenon is embodied…
-
Toxic Assets – Loans to Roans that Can Win at the Wire
Imagine buying a sick race horse for cheap hoping that over time she might squeeze in a few more paydays before heading to the glue factory – enough paydays to pay the purchase price and turn a tidy purse. In the horse race of mortgage finance, that filly is named “Toxic Asset” and she’s a…
-
Real Estate Recovery Starts at the Head
Your real estate management business can learn a lot from a cat. We all know about a cat’s innate ability to always…. always land on its feet, but do we know how a cat does it? Here’s how: It starts at the head. Utilizing its inner ear, a cat first orients itself to the ground. …
-
Quarter to Quarter, Clicks are Driving Bricks & Mortar
I just read that the U.S. office market recovery has begun: “…that the third quarter the U.S. office market posted positive net absorption for the second consecutive quarter — 5 million square feet absorbed in the second quarter and 7 million square feet in third quarter.” [U.S. Office Market Enters Early Recovery as Absorption, Demand…
-
Put all of your eggs in one basket and watch that basket
The real estate optimist, like Sasquatch and the honest politician, may be no more than myth. Real estate runs on jobs and jobs are a reflection of the economy. With the U.S. economy growing at an annualized rate just 1.7 percent in the second quarter, we appear to be entering another sustained slowdown, or so…
-
The Keys to Enterprise Level Software Acceptance
You start a return on investment (ROI) analysis with your friendly software vendor. Exploring every recess of the application, you map it to your business processes, and analyze the relative cost and return it will have on multiple business units. You discount the resulting values, which, when adjusted, demonstrate that your organization will experience a…