Author: Kyle Maikath
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A Property Manager’s Guide to Setting Useful KPIs
So, you’re dedicated to tracking and quantifying your team’s performance. Congratulations, you’ve made it to level 2! Next challenge: deciding what that means, aka what you need to measure. Here are the four places you need to look (and people you need to involve) for data before setting your KPIs.
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The Partnership Model of Success
I have been thinking about the key factors that contribute to a successful business partnership in the commercial real estate (CRE) industry. Instead of a success story, the first thing that came to mind was the relationship between building management and vendors. All too often, this relationship—which should be a mutually beneficial partnership—is one-sided. One…
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How to Handle Outspoken Customers the Right Way
The squeaky wheel does tend to get the grease. But does the squeaky wheel get the type of grease it really needs, or does it get the first thing you can find on the shelf to make it stop squeaking? In client support, also known as customer success, it is difficult to ignore the squeaky…
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The Power of CREative Praise
Carrots and Sticks I distinctly remember the big smile on one of my employees faces the first time I handed him a performance based bonus check. We had had a mandate to complete a large project by the end of the month, and while we were making progress toward our goal, I was starting to…
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How to Recognize Good Customer Service
Great service is the lifeblood of any business. You can sell anything to anyone once, but unless you support those sales with stellar customer service, that sale won’t stick around for long – and you certainly won’t be able to sell that customer anything else.
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“What Should Our Performance Benchmarks Be?”
Benchmarking is the process of comparing one’s business processes and performance metrics to industry best practices from other similar companies. The metrics that are typically analyzed are those that focus on efficiency, reducing costs, and improving performance.
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Take 5 with Michael Prefi
This month’s customer spotlight is shining on Michael Prefi, Senior Real Estate Manager, CBRE. A 26-year veteran of the commercial real estate industry, Michael Prefi manages 32 Old Slip in New York City, which is a Class A Commercial Office Building in Manhattan’s Financial District.
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Tech Training: Onsite vs Online
Readily available and comprehensive training programs are generally an important requirement and consideration when working with any software platform. Whether transitioning to a new operations system or simply adding staff members to their workforce, property owners and managers in commercial real estate rely on their property and tenant management system service providers to offer initial…
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Disaster Recovery Plans Essential For Business Continuity
The end of summer is typically marked by large storms within the Atlantic. So far this year, no hurricanes have made landfall in the U.S., but that doesn’t mean that companies are in the clear. Disaster recovery is one area that many firms may find lacking if they are hit by a natural disaster.
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Make Employees Happy and Tenants Will Follow?
Businesses that are hoping to bolster customer satisfaction may wish to focus internally first. 1to1 Media notes that organizations with higher levels of engaged workers are more likely to generate positive experiences for their clients. The source states that companies with above average customer service have moderately or highly engaged 75 percent of their employees, compared…