Author: Sarah Fisher
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Actionable Intelligence, Let Me Shake Your Hand
Over a decade ago, when we first released our Property and Tenant Management System, it felt like we were standing alone on a soap box with a megaphone trying to inform the CRE masses of the infinite value that technology can bring to operations and tenant service. Back then, we heard a lot of push…
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(A Little) Confidence Grows for Commercial Real Estate Sector
Despite the increased confidence, the commercial real estate remains dependent on the rest of the economy to see sustained growth. Without job creation and additional expansion by organizations, there will be little demand for new facilities. “We are not rebounding from the recent swoon,” Jacob Oubina, an economist at RBC Capital Markets, told Reuters. “We are just…
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Property Management Mobile Usage Study Proves Industry Needs
The Great Mobility Debate has been rearing it’s head a lot lately at various industry conferences. This inevitably leads to questions regarding BYOD vs. platform standardization, connectivity requirements, and data sync between the work of maintenance techs in the field and a centralized online database. This sparked our own interest about how customers were using our mobile…
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13 Rules for College Graduates…and Property Managers.
We often get requests from clients and prospects that are looking for best practice guides, checklists and other tactical tips for improving tenant service, mobility, risk management and a number of other operational areas. While we love to create these how-to lists (you can find a number of them in our Resource Center), it’s sometimes…
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Funny Friday: Mother’s Day Cards from Property Managers
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Infographic: BYOD- The Good, the Bad, the Uncertain
70 million employees are projected to have enterprise access through mobile devices by 2015. At the same time, 8000 petabytes of data is projected to be stolen in North America alone. A petabyte you ask? Well to put that into perspective, one petabyte is roughly one million gigabytes, or…a lot. Statistics such as these have…
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Spring Clean Your Property Management Operations
There are few rites of spring more satisfying than the annual clean. Even though we all cringe thinking about the work involved, the actual process of purging old and unwanted items creates a sense of accomplishment- helping prepare for the warmer summer months. The same concepts apply to real estate operations. So, here are some…
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Lessons in Customer Service: Don’t Stab the Customer
There is a right way and a wrong way to handle customer complaints, and one chef in Sydney, Australia, certainly chose the wrong way. Smart Company reports that a cook at a local restaurant was arrested for stabbing a patron after he complained about the quality of the food. Obviously, you’ve never been running around your building…
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New Tech Tools Give Tenants a Voice
We are excited to announce high adoption and usage numbers of the new tenant satisfaction and feedback tools recently added to our Work Order Manager. The new functionality closes the feedback loop allowing tenants to submit service requests online, track the progress of work in real-time, and provide feedback at any point along the way with…
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Four Simple Ways You Can Make Your Building Environmentally-Friendly
Hey, it’s Earth Day! So, what does that mean for your and your building? For you: We know you can never turn down an animated doodle, so go check out Google’s cycle of all four seasons seen below. For Your Building: Use this week to highlight your efforts to minimize environmental impact. This can be…