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Author: Scott Sidman

  • IREM Asset & Property Management Symposium 2014 Wrap Up

    Building Engines’ SVP Scott Sidman and Jonathan Schultz, Co-founder and Managing Principal of Onyx Equities, spoke on a panel at the 2014 IREM Asset & Property Management Symposium on March 11 in NYC. Here are some highlights…

  • Improve Tenant Service with the Right Workflow For Your Team

    Workflows are the easiest change property owners and managers can implement in a relatively short time frame to bring about a tangible improvement in their team’s efficiency and tenant service delivery.

  • A Change Would Do You Good

    I’m excited about our upcoming “mini” white paper on tenant service request workflow that Building Engines will distribute next week. While I don’t necessarily think a lot about workflow specifically – nor do I spend free time diagramming flowcharts and decision trees – I do spend a lot of time thinking about how we can…

  • Easy App Access Increases Usage, Security Concerns

    When purchasing a software application, property owners want to ensure that their workforces are going to use it regularly to guarantee a return on their investment.

  • 3 Inspections Every Building Needs (And 1 You Can Download Now!)

    Most people at some point in their personal or professional lives have either been subjected to, or had to conduct, an inspection of some sort. For commercial real estate owners and managers, there is no shortage to the number of things that need inspecting to ensure a building is running efficiently.

  • How to Define Your CRE System Needs

    When commercial real estate decision-makers are evaluating property management software – either for the first time or to replace an existing platform – they often start the process by asking, “What features do we need?” Then, more often than not, they poll their workforce and put together a big checklist, culminating in a bake-off between…

  • How to Answer Tough Service Evaluation Questions

    We generally get asked this when we are engaging with potential new clients as well as things like, “Who are your competitors?” The rationale and basis for the questions are clear; it’s about managing risk (personal and organizational) as well as trying to get some insight into what makes a company or service unique, and/or…

  • What Does Great Service Look Like?

    We all also have our own personal experiences with service, both good and bad. My favorite great service stories are those examples of a commitment to service that happen behind the scenes – not promoted, and just ingrained into either a person’s character or a company culture.

  • Eenie Meenie Miney Moe: Which System Is Right For You?

    When it comes to technology choices for Commercial Real Estate (CRE) property management, knowing which system (or combination of systems) you need to run your business can get confusing. Here at Building Engines we’re often asked what the differences are between the various types of tenant service or maintenance systems and which are the right…

  • Effective Workforce Training Begins With Employee Engagement

    Tenant satisfaction is an important element in maintaining low turnover and meeting revenue goals. This makes customer service a vital part of a property manager’s job. Regularly assessing relationships with occupants could help building owners and managers deliver better services by identifying areas that need to be improved.