Building Engines announced the strongest year of growth in its eleven year history- including double digit revenue growth over 2011. The company attributes the success of 2012 to a continued and enhanced commitment to customer service and support, significant product innovation delivered throughout the year and a surge in commercial real estate operators looking to technology to improve tenant service and building operations.
Furthering its mission as the industry’s “Property Performance Partner,” Building Engines drove an enormous expansion of both its existing and new client base. Existing client expansions included Normandy Real Estate Partners, Thalhimer Cushman & Wakefield, Spectrum Properties, and DivcoWest. Significant new clients across U.S. Markets, included Wright Runstad & Company (Seattle, WA), MRP Realty (Washington, D.C.), Balke Brown Associates (St. Louis, MO), and Hall Associates (Roanoke, VA).
Factors of Building Engines’ success in 2012 include:
CRE Market Resurgence: Strong commercial real estate operators weathered the downturn and looked to technology to improve building operations, tenant service delivery, mobility, and operational visibility.
Focus on Service: Building Engines reinforced its role as a committed partner closing out 2012 with an 11-year overall customer retention rate of 99%. Dedication to client service and support was manifest in 2012 with the introduction of a Customer Support Portal and expanded resources.
Product Innovation: Building Engines drew from customer feedback, applied experience and industry research to release three industry-changing products in 2012:
- Operations Performance Management (OPM): Embedded workflow (and mobile) capabilities that assure quality service delivery. Users create service delivery benchmarks, perform and measure against them, and establish a tenant feedback loop that monitors tenant satisfaction in real time.
- Inspections Manager: A simple and efficient way to create, complete and report on property, environmental and tenant inspections.
- Enhanced Mobile Platform: The BE Mobile App enables users to easily view and execute day-to-day Work Order, Incident, Inspection and Preventive Maintenance tasks on-the-go from any mobile device. Unique capabilities include photo, file and rich media attachment and superior offline functionality (True Sync). Available for iPhone/iPad, Android and Blackberry.
“We have very high expectations for an even stronger 2013,” said Scott Sidman, SVP of Building Engines, Inc. “We believe the market continues to improve and leading CRE companies are committed to technology-enabled best practices and tools to help them operate more effectively and efficiently,” Sidman said. “Even more importantly, they are looking to create partnerships with experienced providers who are committed to proactive customer service as they recognize that this is the key to realizing the full promise and potential of the systems they put in place.”