Ever taken advice from a candlestick? Odds are, your service can’t hold a candle to that of Beauty and The Beast‘s Lumière. Afterall, how often do you urge tenants, “put our service to the test!”
That is the one major, elastic characteristic tenants consider when looking for space: exceptional service. My advice for keeping tenants in your building is to leverage the factors you can control: service response time and quality.
You don’t need to sing and dance for tenants à la Lumière, but you do need to respond to their service requests. Here’s how to maximize the process:
Insights from industry expert Patrick Braswell:
Want more? Read Improving Responsiveness to Tenant Requests. If that doesn’t work, try the gray stuff – it’s delicious.
Visit our website for more information on tenant retention strategies, managing service response times or bringing your program online.