Work Order Management

Work Order

Create and manage work orders
Property manager or tenant user (optionally vendor) can log work order via web interface and interact with Prism based on configurable permissions
Work orders can be assigned to/completed by property management or vendors
Work order can be dispatched manually or assigned automatically
Authorized users can view open and historical work orders
Authorized property management and vendor users can change status of work order. System tracks date/time of status change
Export work order list to .csv
Users can upload files and photos
Tenant users can rate their satisfaction for work orders
User can opt in to “follow” a work order to receive notifications of changes
User can “share” details of a work order via email
Work order creators, requestors, assignees and followers (who proactively opt-in) receive email notifications related to work order creation and updates
Add comments to work orders
Track labor and materials used for work orders
Configure accounting and billing defaults including labor rate, charge codes, billable, taxable
Configure work order default priority levels, assignment method, tenant visibility

Native mobile app optimized for engineers
Users can view, edit and complete work orders that are assigned to them
View photos attached to work orders
Add photos to work orders
Add comments
Contact requestor (phone call or comment)
Enhanced photo interaction (multi-photo carousel, landscape, zoom)
View their recently completed work orders
View a list of unassigned work orders
View WO task history
Work offline including viewing, editing and completing work orders
Offline work is timestamped when work done/change made with actual times synced when online