Customer Success Story

Challenge

 JEMB Realty Corporation is an innovative real estate development, investment, and management firm established for over 30 years with a presence in several North American cities. The Tenant Coordinator at JEMB Realty Corporation manages five buildings in the company’s portfolio totaling 1.86 million square feet. The role involves overseeing project managers, engineers, maintenance, and janitorial staff across all properties. 

Working manually, day-to-day operations became difficult to manage and the team needed to put more focus on their tenants. There was no efficient way to manage and track vendors, work orders, tenant requests, or inspections. Teams were confused, unable to track historical data – leading to longer wait times for tenants and a lack of accountability among property managers. 

Unless they simplified their portfolio management strategies, the team knew their building operations and tenant satisfaction would suffer. 

Solution

The team turned to Building Engines to eliminate the guesswork from building operations. Prism now shows where everyone is throughout the day, how long each work order and inspection takes, and how much each job costs. With the mobile app, the Tenant Coordinator manages everything from a mobile device. 

The platform transformed tenant satisfaction tracking. All tenant work order requests are recorded through the software, and every week and month, property managers create reports to identify which tenant has the most requests. This helps teams understand which tenant needs the most attention. 

Building Engines now tracks all materials, costs, government documents, and tenant communications for the properties. The property teams also use the software to share energy-saving incentive programs with tenants, encouraging them to cut individual energy consumption and save money 

The complete visibility transformed operations across all levels. “It actually made the building cleaner, and it gave everyone a sense of responsibility from the youngest janitor to the highest chief engineer. Everyone has a say, and everyone can create a work order. Nothing ever gets missed, everybody has full access,” the Tenant Coordinator explains. 

Prism brought immediate and measurable results across JEMB Realty’s mixed-use portfolio, with more accountability among property teams and vendors, streamlined tenant communications, and significantly faster work order completion rates.