Customer Success Story

Challenge

Stream Realty Partners manages three Beacon Capital properties in Austin, Texas, spanning 745,000 square feet. The portfolio includes office buildings, retail space, and mixed-use properties where commercial tenants share amenities with residential condo owners. 

Each property serves different tenant profiles with distinct service needs. Tech companies and law firms at 600 Congress require tailored communication and maintenance approaches. One building accommodates both office tenants and residential condo owners sharing common areas. Stream Realty Partners also manages the condo association at this property. Another building operates exclusively as office space. 

The team relied on Building Engines Classic for operations management. When Beacon Capital announced the migration to Prism, there were concerns about workflow disruption during the transition.  Beacon Capital requires property managers to acknowledge new work orders within 15 minutes of submission. Meeting this standard while processing diverse requests across multiple tenant types created continuous strain on the team. 

Solution

Stream Realty Partners found that Prism met their operational needs. Amanda Carrizales describes the improvement: “It’s been user-friendly. And our tenants think it’s more user-friendly than Building Engines Classic. We can do so many more things in Prism that are helpful to everyone.” 

The customizable dashboard delivered immediate value. Carrizales configures her dashboard to highlight priority metrics and tasks. Full visibility became critical in order to meet the 15-minute response requirement. Carrizales reports faster resolution times overall. The platform timestamps every work order action, creating a complete audit trail. “Any time you or a tenant enters a comment, you know exactly where the work order is at.” 

Brendan Kinney, Property Management Associate at 600 Congress, appreciates the streamlined workflows. Communication between engineers and property managers improved significantly. Tenants gained confidence in the process through increased transparency. 

Mobile access changed how the team operates. Kinney and engineers now update work orders directly from the field. “We can leave comments on the work order as we go. I don’t have to call up the engineers. They have all the information embedded right there. If a tenant asks for a status update, I have everything available to me.” 

Prism now handles approximately 190 work orders per month at 600 Congress alone. The intuitive design encourages frequent use, which drives higher completion rates. 

The team also benefits from automating tenant billbacks with Prism. Previously this was a manual process. Staff can now add material charges directly to work orders, while the financial manager can pull an end-of-month report.  “It’s much easier to do in Prism,” Carrizales says.