We tapped into the annual Property Hero Awards from Building Engines to understand what high-performing commercial real estate maintenance leaders do, as shared by their peers.
The 2018 class of nominees placed a well-deserved spotlight on the maintenance professionals operating behind the scenes at commercial assets across the country. These are the people who bring the promise of a great tenant experience to life!
What does it take to become a Maintenance Property Hero?
- Reliability
Maintenance Heroes are dependable, reliable, and trustworthy. - High Customer Satisfaction ratings
Delivering great service is at the core of a Maintenance Hero’s day. They are often the face of of every commercial asset and put tenants first. - Going above and beyond
This year’s nominees helped assets recover from disasters, helped to change a tenant’s tires, and even rescued a falcon…
- Efficiency and progressive thinking
Heroes in maintenance find new ways to use technology and processes to improve speed, tenant satisfaction, and the productivity of their teams. - Service and maintenance
Maintenance Heroes meticulously keep their buildings operating at a high rate of efficiency, while delivering on-time service. - Can-do attitude
Tenacious and motivated – even though this job can often be “monstrous” and demanding, Maintenance Heroes face it with a smile and positive attitude. - Strong collabboration
These Heroes build bridges between tenants and management. - Mentorship
Leading by example, experienced Maintenance Heroes share their skills with younger engineers. - Safety
These professionals truly understand the importance of safety in every aspect of their work, which can often be dangerous, and help their teams to remain safe as well. - Saving the day
Above all, they are ready at a moment’s notice to save the day for building owners and tenants. One nominee even considered putting up a statue of their Maintenance Hero. (Not a bad idea!)
The year’s Property Hero Awards featured over 2,000 votes, 24 finalists, and over 150 nominations, with one runner-up and winner in two categories.
Meet our 2018 winner: The 2018 Property Hero Grand Prize Winner was Julio Salazar from Wright Runstad & Company. Read our Q&A featured interview with Julio.
“Julio everything a true Maintenance Hero should have; intelligence, a sense of humor, creativity, mechanical ability, wrapped up in superior customer service.”
To learn more about the 2018 Property Hero Awards, visit hero.buildingengines.com
