Author: Scott Sidman
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6 Reasons CRE Property Managers Love Smartphones
Every day, we rely on mobile devices. As you work hard to keep your tenants happy, that same convenience you’re used to from the smartphone in your pocket can help to delight the occupants in your buildings. It also allows owners to increase revenues from properties offering optimal levels of convenience and high-quality service. Here…
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Stop Dreading Tenant Meetings (Here’s How)
Imagine this. You’re about to meet with one of your commercial tenants. They’ve been with you for a while now, and through ups and downs you’ve been generally confident in their level of satisfaction. Sure, there were occasional problems with service request performance you were aware of, and they’ve had a couple of issues related…
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Steal These Property Management Workflow Templates
Most property management teams have had a tenant service request workflow process in place for years, ranging from loosely defined processes to well-documented definitions. The most efficient organizations use work order software to execute and manage the process. The right workflow for your organization is based on a number of factors, such as property type,…
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Putting “Management” Back into “Property Management”
Calling all building owners and property managers – are you really “in control” of what happens in your property? Often, the most critical parts of building operations, from tenant service requests to important communications, are managed in a reactive or ad-hoc way. But management, by definition, is about control. Consider the following tips to move…
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What Should Your Engineers Work on First, Today?
There’s an old saying, “If you chase two rabbits, you won’t catch either one.” It refers to our tendency to spread ourselves too thin, to chase too many priorities at once, and ultimately get nothing done – or worse, waste valuable time and energy on the wrong things. Your engineers likely have a ton of…
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7 Ways to Go Home Happier as a Property Manager
It’s 6:00pm (if you’re lucky) – are you headed home exhausted? If you’re a professional in CRE property management, the answer is likely “yes.” You’re probably staying late to put out yet another fire (metaphorically speaking.) Property managers deal with a lot during their day, with responsibilities to create a better tenant experience, maintain equipment,…
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The “Why” Behind Real Estate Conferences (Plus 5 Takeaways from the IREM Asset & Property Management Symposium)
I was asked an interesting question last week at the IREM Asset & Property Management Symposium in New York. “Why would groups of people, many of whom directly compete with each other, get together to share ideas, best practices, and concepts that might erode some competitive advantage?” The individual behind this query was a new…
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Top 5 Trends Affecting Commercial Real Estate in 2017 (Takeaways from CRE.Tech)
It’s not that I expect to learn something new at every real estate or technology conference I attend, but the conversations that took place at CRE.Tech’s event on “Next Gen Property Management” in New York last month helped to shine a light on what I believe are several key trends affecting in the Commercial Real…
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Kicking the Year Off
While I’m not a fan of New Year’s resolutions, probably because of my inability to keep them, I do love themes. You can build a plan and rally a group of people around a theme. A resolution is inflexible and individualistic. And as I’ve proven time and again, often unrealistically achievable. A theme is a…
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Where Are the CRE Property Management Thought Leaders?
An APB (all-points bulletin) is urgently needed for commercial real estate (CRE) property management thought leaders on the Web. They’re currently missing from the front lines of the property operations conversation taking place online – and that’s a problem. I have some ideas as to the reasons why this is the case, but before I go into…