Several blogs posts ago we offered tongue-in-cheek advice on how to destroy productivity in a handy infographic. This time around we’re taking away the trendy visual but providing something even more valuable: concrete steps property owners and managers can take to ensure the maximum efficiency of their building team(s). Enjoy!
1. Set Service Delivery Benchmarks. Why? You can’t measure performance if you have nothing to compare it to. It’s critical for property owners and managers to set goals and benchmarking targets that allow them to establish and measure true links between activities and results.
2. Capture Service Data. Why? Data from all daily property management activities allows property owners and managers to gain real-time visibility into employee responsiveness, tenant satisfaction with the service provided, and employee productivity as measured against set goals.
3. Measure Service Delivery Performance. Why? Service data can be converted into rich exception reports and Key Performance Indicator (KPI) dashboards that inform decision making. For example, if there is a KPI around the number of issues that can be resolved by one worker per day and that number is not increasing over time, then that’s a very clear indicator that action needs to be taken to help that worker become more efficient.
4. Implement Property Management Software. Why? You need to systematically complete and capture data from the tasks above – a task that would be tedious (and perhaps impossible) without the automation provided by a technology platform. This one is a no-brainer.
5. Go Mobile. Why? Today’s tenants expect instant gratification and results in real-time. You need to arm your workforce to meet their demands. Building teams should have all their building and tenant information in one centralized, easy-to-access place. In addition, they need to create and manage work orders (and other tasks such as inspections) on-the-go.
6. Establish a Clear Communication Plan. Why? Buildings, and the people in them, generate a huge volume of activity every day. Some of that activity is predictable, but much is not. Property owners and managers need to have defined processes in place in order to collect and store necessary information, make informed decisions quickly, and share those decisions with their tenants, who, as we mentioned before, demand real-time updates.
Need help clearing your path to productivity? Building Engines Property & Tenant Management Software can help. Click here to learn more.