Get the most out of every tenant meeting!
Creating a great tenant experience that builds loyalty and fosters retention is essential in today’s economic climate. Yet, measuring tenant satisfaction is tricky and often requires a three-pronged attempt:
- Formal measurement through surveys
- Informal face-to-face interaction
- Proactive, scheduled tenant meetings
Explores the key ways you can utilize tenant meetings and measure satisfaction to get informed, improve satisfaction, and preserve income.
Use tenant meetings as an opportunity to showcase your service. Point out any services that might have been extended at no cost and as a courtesy beyond the scope of the lease.
**Remember** The most effective retention plans are proactive and documented!