Guest Speaker: Aurel Brudan, CEO of smartKPIs.com

Market: Commercial Real Estate

Role: Owner, Executive, Property Manager

Managing Property Performance

Using Operational Insight to Outperform the Competition

In this complimentary webinar, Watch now!

Operations Performance Management is a strategy that provides real estate organizations with real time visibility into performance in service responsiveness, asset maintenance, risk management and employee productivity as measured against set goals. Ultimately, empowering them to prove service delivery and make performance adjustments when they will have the most impact.

Learn:

• How an industry peer improved tenant service delivery by more than 73% and captured the data to prove it.
• How to implement an Operations Performance Management program.
• About the Key Performance Indicators (KPIs) that will improve the bottom line, customer satisfaction, employee engagement and quality of processes.
• How to trade in static reports for real time metrics dashboards and actionable alerts.
• and more!

Performance is not just about establishing a desired state and about measuring performance but also about making informed decisions and taking action to achieve objectives. – Aurel Brudan