Category: Tenant Experience
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Ten Best Practice Points for Property Team Preparedness
What embodies risk within your real estate portfolio? Is it the damage that could be caused by water, mold, wind, rain, or aging? Is it a slip, a trip, or a fall? Is it a prolonged elevator entrapment; a disgruntled tenant employee who acts out; a media blitz on your building, or a public demonstration? …
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Communication is King: No News is Bad News
No one likes delivering bad news. Especially if that bad news is ambiguous and you know it will lead to several questions that you don’t know the answers to. When people find themselves in this situation, I think it’s normal to experience stress, and often it causes people to shy away from meeting the problem…
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Maintaining LEED Certification Requires Operations Support
The Green Movement in Real Estate is growing darker. All new certification schemes, like all new growth, have that light green tinge when they begin that denotes suppleness. While it makes them amendable to change, it provides little armor when the going gets tough. As a result, many rating systems mature to a darker shade.…
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Where do we go to find best practices?
Best Practice Definition Methods and techniques that have consistently shown results superior than those achieved with other means, and which are used as benchmarks to strive for. There is, however, no practice that is best for everyone or in every situation, and no best practice remains best for very long as people keep on finding…
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Lessons Learned: Field Service 2.0
We recently held a webinar on Field Service 2.0: Bringing Best Practices To & From the Front Lines…Everyday. Guest speaker, Heidi Anderson-Rhodes, illustrated how UGL Unicco incrementally transformed their Field Service and Maintenance Management programs by establishing a customer-centric Continuous Improvement Program. Despite being a large and diverse company, UGL Unicco dedicated themselves to making…
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Harness Best Practices from the Field…Everyday
New Webinar… Closing the Gap: Finding & Connecting Pockets of Excellence Across Operations Register Now! In just 30 minutes, learn how UGL Unicco incrementally transformed their field services & maintenance management processes by establishing a customer-centric Continuous Improvement Program. Date/Time: Wednesday, August 11 at 12:00pm EST Presenter: Heidi Anderson-Rhodes, Senior Director of Facilities Management…
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Harness Best Practices from the Field…Everyday
New Webinar… Closing the Gap: Finding & Connecting Pockets of Excellence Across Operations Register Now! In just 30 minutes, learn how UGL Unicco incrementally transformed their field services & maintenance management processes by establishing a customer-centric Continuous Improvement Program. Date/Time: Wednesday, August 11 at 12:00pm EST Presenter: Heidi Anderson-Rhodes, Senior Director of Facilities Management…
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Harness Best Practices from the Field…Everyday
New Webinar… Closing the Gap: Finding & Connecting Pockets of Excellence Across Operations Register Now! In just 30 minutes, learn how UGL Unicco incrementally transformed their field services & maintenance management processes by establishing a customer-centric Continuous Improvement Program. Date/Time: Wednesday, August 11 at 12:00pm EST Presenter: Heidi Anderson-Rhodes, Senior Director of Facilities Management…
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10 Ways to Avoid the Ravages of a Double Dip Recession
There are a lot of definitions for a double-dip recession – some of them disgusting and all of them dire. Generally, the following is the technical definition: The economy fails to generate positive Gross Domestic Product (GDP) for two consecutive fiscal quarters, recovers with at least one positive quarter, and then drops into the negative…
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Why Care About Efficiency?
Much of the value we promise to deliver with our products and services revolves around the concept of helping our clients become “more efficient.” It’s a phrase we use liberally, but what does it mean and where is the real benefit to any organization? Property or facility managers and their staffs need to manage and…