Category: Tenant Experience
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Team Building in a Down Economy
When the going gets rough, team cohesiveness can break down and productivity plummets. Declining conditions breed controversy and contempt among subordinates. Good teams respond well. Great teams excel. Exceptional teams turn the challenge into an opportunity and achieve greatness. The latter case requires exceptional leadership. Your actions under fire set the tone for your company,…
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The Value of Meeting your Market
Next week, we will attend and exhibit at the Building Owners & Managers Association (BOMA) 2010 International Conference in Long Beach, CA. This is our 8th year at the event which serves the primary market we operate in. When everything these days is driven by a need to justify expenses and deliver an ROI, there…
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Mark Pain – CRE Debt Grounded by Continuing Value Declines
Back when S.L. Clemens was piloting riverboats in the murky fog of the Mississippi night, his deckhand tossed a marked “sounding line” and stone overboard attempting to locate the river bottom and measure the depth for passage. A riverboatman would cry out the depth in marks for safe passage with “twain”, two fathoms, meaning sufficient…
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Securing a Customer
I do not mean winning a new customer, which is normally the primary focus of my job. I’m referring to a recent project where we helped an existing client improve building security and a tenant service related issue, and solidified (secured) our relationship with that client in the process. This is equally important to the…
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Energy Management Solutions that Reduce Costs!
Free Webinar! Energy Management Solutions That Significantly Reduce Costs Date/Time: Wednesday, June 9 at 12:00pm EST Presenter: Janie Jefferies-Freer, eSight Energy Group Register Now! In just 45 minutes, learn how to build an energy awareness program that accelerates energy efficiency, scouts for cost savings and makes energy data actionable. Join us for a free webinar…
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Lessons from British Petroleum on Preventive Maintenance
British Petroleum is dead – deader than a petroleum jellyfish. Old Ben Franklin had it right when he said “an ounce of prevention is worth a pound of cure” – in fact 95,000 barrels a day of cure. The BP Oil spill is a perfect example of the idiom at work. Plainly stated, to have…
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Customer Service – Is your Company Putting its Best Face Forward?
In the quest to cut costs and keep overhead to a minimum, it can be easy to lose sight of the areas where a little extra money spent is a very worthwhile investment. It is my wholehearted believe that Customer Service is one of these areas. We live in a world of technology and globalization,…
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Lessons in Hospitality
Earlier this month, Building Engines sponsored a breakfast in Chicago featuring Michael Nenner, Director of Rooms at the Four Season’s Ritz Carlton Hotel as our guest presenter. This event was part of our Executive Briefing Series which we hold at various cities around the country every quarter. – Mr. Nenner’s presentation was titled “Be My…
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Leadership Tips For the Ups and Downs of Economic Recovery
Things looked pretty good there for a minute. Employment was up. Companies showed profits. The market rebounded. Summer was on its way. Things looked good…then, Bang. Torrential rain, flooding, tornados, Greece, Gulf Oil, Afghanistan, Obama debt, and, to top it all off, a fat-fingered fiduciary falters from figure fatigue and we’re all back in the…
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Lessons in Recessionomics – The Customer Service Renaissance
The fact that our country is in the midst of a recession is old news. Since the housing bubble burst – effectively slamming the brakes on the consumption-driven frenzy we had worked ourselves into — you can hardly go anywhere without hearing more about how we, the consumers, are being adversely affected by Wall Street’s…