Category: Tenant Experience
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Reach for the Sun- Create a Building Identity
The economy’s health is returning and, like young leaves in springtime, new jobs are beginning to bud. Yet, the recovering economy is not in steady bloom. The detritus of a long and blustery economic winter litters the real estate topography, shadowing the sun of increased demand. The recovery has its good days and its bad…
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Register now for our Executive Briefing Breakfast in Chicago!
Register Now. Space is Limited! Be My Guest: Why Hospitality Matters in Commercial Real Estate An educational & networking event for real estate owners and managers in Chicago. Imagine if your business depended on retaining your tenants, not every year, but every single day. Let Michael Nenner, Director of Rooms at the Ritz-Carlton Chicago give…
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Perfect Partnering: Delivering Value With Helpful Content
We recently sponsored a Webinar titled “Sensible Solutions for Leases During Challenging Times.” Our presenter, Larry Haber of Colgate Real Estate Advisors, spoke about Lease restructurings, modifications & workouts. It was a very successful Webinar and was well attended by many of our clients and other commercial real estate professionals. Larry is a terrific partner…
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Revenue Wreck-ognition – How a Tax Rule Killed a SaaS Deal
In the arcane world of tax law, there is an ogre of a rule that has choked a few deals to death. The American Institute of Certified Public Accountants Statement of Position 97-2 (“SOP 97-2”) provides that a company cannot report revenue as realized (earned) until it delivers the product or service. In the SaaS…
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Customer Service – Silence is Golden. Or is it?
When dealing with client relations, it’s important to keep an eye on the big picture. It isn’t too big of a leap to assume that the general goal of a customer service department is to keep your clients happy — all of your clients. Unfortunately, developing a plan for successfully achieving and maintaining this goal…
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Webinar: Sensible Lease Solutions During Challenging Times
Now, more than ever, the economic climate dictates that landlords and tenants need to work together for mutual survival. Join us for a complimentary Webinar presented by guest speaker Larry H. Haber, CEO, General Counsel & Principal of Colgate Real Estate Advisors, and learn how to create landlord/tenant partnerships where both parties enjoy their rights…
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10 Steps to Simple Benchmarking
I recently wrote about the basic principles and objectives of Benchmarking. In particular, proposing that a simple definition of benchmarking is to compare your current results from a procedure, task or process, against a standard. While there are many complex benchmarking strategies you can employ (Six Sigma, TQM, ASQ, etc.) for most organizations, those are…
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Fire Safety for Long-Term Care
We recently hosted a Webinar on managing Fire & Life Safety Processes with David Howorka, EVP of RealView, LLC. David began the presentation with a Case Study on the recent Cook County Administration Building fire in Chicago, IL. Six people died and 14 were injured, mostly attributable to poor emergency and evacuation pre-plans. This got…
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Conservation of Value in Real Estate Technology
In real estate technology, the law of conservation of value is simple. Like matter, value is neither created nor destroyed. Valuable solutions to difficult real estate management problems such as chronic outages, unbalanced staffing, low NOI and high energy cost all exist. Divining those solutions – bringing them to light and presenting them in an…
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Bad Service Providers and the Elusive Internet
The funny thing about writing a BLOG is that it requires having the internet. In this day and age, you would think that the internet would be an easy thing to come by, but in fact, accessing the internet today is about as easy as finding your way around in the Bermuda Triangle or seeing…