Category: Tenant Experience
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America’s Love Affair with the Office
Americans love “The Office” with Steve Carell – a quirky, strife and breath sitcom about working in an office environment for an aptly named company called Dunder Mifflin. The plot originally centered on an office that faces closure when the company decides to downsize its branches. Now there’s a funny scenario for you. I personally…
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Know What Your Tenants Want
“If you know what women want, you can rule!” says Bette Midler in the film “What Women Want” and Mel Gibson (Nick Marshall) proceeds to prove her right when he suddenly can hear everything that every woman he meets is thinking. We should be so lucky. Imagine now that you could hear everything that your…
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Learning From Your Clients
Sources of inspiration and insight can come from many places. While we constantly promote our ability to help our clients improve a specific part of their business, such as improving building maintenance and operations processes, we occasionally learn some things from them as well. We recently undertook a large and relatively complex deployment for a…
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Noble Warming
The financial and mortgage crisis of 2008 created what we all know as the credit Ice Age. Losses were so severe that the Obama Administration created a $700 billion bailout throwing a financial TARP over the big banks to protect them from a rain of failure. It worked, if only temporarily. Yet the residential real…
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Flexible Attitudes and Open Minds are Here to Stay
I remember my first day of college well. I was 18 years old and wet behind the ears but I was eager to learn the skill sets necessary to succeed in the “real world.” On my first day of orientation, after getting a roommate and a dorm room, I was instructed to go over to…
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Can You REALLY Block Employees From Using Social Media At Work?
We recently held a webinar on social media and how it is revolutionizing the way that every industry is communicating their message – internally and externally. After the webinar we solicited comments and suggestions from a few of the attendees. A management level attendee asked the following: “I’ve been trying to block employees from using…
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The Principals of a Strong Return on Investment
The food of survival for the commercial real estate industry in a starving economy is strong return on investment on your staffing decisions, your purchasing decisions and your resource investments.
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Customer Support – The Great Equalizer
Everyone, no matter what their rank or position in life, has had experiences with customer service. Our consumer-driven culture guarantees that on a near daily basis we are in the position of being a customer, and are placed at the mercy of our service providers. Though we might not realize, these encounters have made each…
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Check Out Our New Tenant Satisfaction Module!
Our new tenant satisfaction module introduces a brand new module option for managing tenant satisfaction. This module supports the workflow of proactively reaching out to tenants to gather feedback about request follow up, work completion or any other tenant concerns. This module is available to users of our New Work Order and Preventive Maintenance modules.For…
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Promoting Change – 10 Key Steps
Earlier this year, we promoted the concept that the difficulties brought on by the economic crisis created an opportunity for all of us to re-examine our business practices and to focus on the activities that would help us through these times and position us as stronger, more competitive companies when we emerged. We specifically addressed…