Category: Tenant Experience
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100% Satisfaction, Guaranteed.
What does being a “Service First” company mean to our customers? It means that the incredibly high level of service that we provide is as important as the advanced web based software and functional components that we make available to them. Service is so important to what we offer that we make the following promises…
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Vigorous Writing is Concise
Words of wisdom from my 11th grade English teacher, Mr. Fear. As much as I hated the mountains of red edits on my papers. As much as despised handing over quarters every time I used the word “like.” As much as I couldn’t see the method to his madness at the time, he is one…
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Go Ahead… Make My Day
I speak to clients all day long, and part of what makes my job fulfilling is the fact that when I’m assisting someone, I not only try to solve their specific issue, I do my best to actually make their day a little bit better. Everyone has had a bad experience with customer support before.…
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Why are you calling me Mr. Account Manager?
What does Account Management mean and what do Account Managers do? The role of the Account Manager in many organizations is neither clearly understood nor properly executed. He/ she is often someone who does not seem to clearly fit into a prescribed department. The Sales Team provides a clear cut function – to sell goods…
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What Are You Really Buying From Me?
While it’s not a new question, it’s an important one to revisit. At Building Engines, we sell software. Specifically, web-based operations and workflow management software to people who own and manage buildings. But software is not what our customers really purchase. What they are really buying is something that makes their jobs easier, allows them to…
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Catch More Flies with Honey than Vinegar
Having a positive relationship with a client or vendor doesn’t necessarily mean becoming their best friend, but it does require establishing some of the building blocks of basic friendship. When a client needs additional service, a speedy turnaround, last-minute changes or something else that involves the vendor going out of their way to make an…
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5 Keys to Business Success in the Big Apple
As a lifelong Bostonian and die-hard Red Sox fan; it’s hard to admit and even type that, especially this year, but it’s true. I was in New York last week for 3 days with a colleague visiting clients and prospects of our property operations and workflow solution. Aside from all of the great things that…
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Elevate Your Property Performance
Elevating Your Property Performance… …Is as Easy as 1…2…3! If you’re reading this, you’re just a few steps away from improving occupant service and satisfaction and helping your staff and vendors be more productive. The Building Engines property operations and workflow solution provides everything you need to manage assets more efficiently; simplify communications…
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Employment, the Last Fundamental When Landing Recovery
You hear it all the time? “real estate will recover once property fundamentals improve,” or “property fundamentals continue to reach for the bottom.” So what are “property fundamentals” and why do they matter so much to market recovery. The following is an admittedly simplified explanation. Let’s start with some definitions: Occupancy Rates: This number represents…
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Why You Should Hope Your CSR’s Play Nicely with Developers
Have you ever called or emailed a software company offering up suggestions for changes they should make to their product? Let’s assume you’ve answered yes, and let’s also assume they didn’t immediately laugh in your face. Whoever you spoke with probably took down the specifics of your suggestion, informed you that all product updates must…