Category: Tenant Experience
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New Year’s Resolutions
Most of us have made a New Year’s Resolution at some point in our lives. These resolutions typically focus on personal issues such as eating healthier, getting more exercise, or quitting smoking. They are typically goals that we would like to achieve, but we often fail to put a plan in place that allows us…
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Management Lessons From Those Who Fell From Grace
Wow! 2009 certainly provided us with some spectacular examples of how appearances are not always what they seem- The news and the resulting flood of occasionally very funny emails featuring the various offenders made for a lot of water cooler discussion and head scratching. The fall from grace of a number of noteworthy people and…
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“WE’RE ALL IN THIS TOGETHER!”
It’s been 20 years since Clark Griswold uttered those famous words; actually, he did it laced with expletives and at the top of his lungs – but for our purposes – the summary will suffice. While much has changed since 1989, the concept still rings true today. The holiday season is one that is full…
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5 of Real Estate Management’s Best Kept Secrets
In the spirit of the Holiday Season, I thought it would be appropriate to share some of the secrets I have gathered for better real estate management. Don’t roll your eyes just yet. These aren’t the broad-sweeping ideas that are shoveled at you every day: “Communicate better with you tenants. Get a system for organizing…
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Customer Support: What Can your Phone Do for You?
I am the first to admit that I have a tendency to avoid the phone. Of course, this is ironic considering I’ve built a career around talking on one, but in an age where I can email, instant message, text message, and Google, I often pride myself in finding clever new ways to avoid picking…
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Look Back to Leap Ahead
Like many managers at this time of the year, I have been actively, but not easily, trying to carve out bits and pieces of my day to deliver my 2010 sales and marketing plan. While I have never met anyone who actually enjoys this process, most business-minded individuals understand the value it brings if done…
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This Thanksgiving, Thank Your Tenants
It may not seem like commercial real estate has a lot to be thankful for this year. Growing vacancies, tenants seeking rent reductions, dropping asset values and a tight lending market have all contributed to the unsavory situation that the real estate market is now facing heading into 2010. According to Bloomberg: U.S. office vacancies…
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Service Is At the Heart of Software System Success
“Thank you for calling. We are currently experiencing higher than normal call volumes. Your call is very important to us. All calls are answered in the order that they are received. Please wait on the line and the next service representative will be with you in just a few moments. We apologize for any delay.”…
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Tenets of Tenant Retention
We know the bad news – that there is decreasing demand for commercial office space, caused by an economic recession stemming from significant job losses, a historic decline in consumer spending, a global slowdown in import and export activity, and the collapse of the residential housing market. The good news is that there is a…
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A Successful Climate Bill Means More Jobs!
I am particularly interested in the new climate bill that is before the US Senate. It’s called the “Clean Energy Jobs and American Power Act” – which is a mouthful, even from a bunch of American politicians. Before I’d finished reading the title of the Act, I knew someone had flipped the dial to the…