How SL Green delivers a best-in-class tenant experience across New York City with Building Engines
Managing over 23 million square feet of class A office space, SL Green Realty Corp is known for the top-notch experience they provide to anyone who enters their buildings.
Providing this experience has attracted some of the most notable and prestigious clients in the world. Tenants of this caliber have high expectations from the properties they work in.
Because of this, SL Green transitioned from outdated software to Building Engines. By doing so, the company significantly increased response times, task completion rates, and overall tenants satisfaction.
Read the story to learn how NYC’s largest landlord:
- Streamlined 75,000 tenant requests a year, achieving a 98.6% work order completion rate
- Quickened time to follow up tenant service requests by setting response targets
- Gained greater transparency into their buildings for smarter decision making
- Improved tenant adoption, resulting in 96% of work requests coming directly from tenants through the system