How The RMR Group Improves the Tenant Experience and Delivers Best-in-Class Service Operations
The RMR Group is committed to delivering the best tenant experience through responsiveness and optimized preventive maintenance.
The company previously relied upon third-party maintenance management software to manage its facilities maintenance, but the vendor stopped investing in improvements that benefited RMR.
RMR went on to search for a platform that would satisfy five key requirements:
- Ease of use for RMR users and tenants to improve adoption.
- End-to-end capabilities that provided more modules for their teams.
- Real-time reporting with granular and actionable data.
- Collaborative approach with a platform provider that continually enhances its product.
- On-time implementation to avoid the costs of running two systems simultaneously.
Read the full case study to learn how Building Engines became a true partner for RMR and helped drive higher levels of service and satisfaction.