How The RMR Group Improves the Tenant Experience and Delivers Best-in-Class Service Operations

The RMR Group is committed to delivering the best tenant experience through responsiveness and optimized preventive maintenance.

The company previously relied upon third-party maintenance management software to manage its facilities maintenance, but the vendor stopped investing in improvements that benefited RMR.

RMR went on to search for a platform that would satisfy five key requirements:

• Ease of use for RMR users and tenants to improve adoption.
• End-to-end capabilities that provided more modules for their teams.
• Real-time reporting with granular and actionable data.
• Collaborative approach with a platform provider that continually enhances its product.
• On-time implementation to avoid the costs of running two systems simultaneously.

Read the full case study to learn how Building Engines became a true partner for RMR and helped drive higher levels of service and satisfaction.