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How Highwoods Properties achieves a 98% customer satisfaction rating across 30M+ square feet with Building Engines

In this five-minute video interview featuring Catherine Bradshaw, Manager of Customer Service at Highwoods Properties, learn:

  • What’s behind a consistent customer satisfaction rating of 98%.
  • The role technology plays in outstanding customer service
  • How to proactively manage the customer lifecycle
  • Keys to consistent service across 30M+ square fee

Highwoods building in North Carolina

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