BEI Grows Client Support Team
February 14, 2014
BEI sets focus on strengthening new and existing customer relationships
After experiencing successive years of double-digit growth and the addition of more than 40 new clients in 2013, Building Engines, a provider of comprehensive web and mobile property management software for the commercial real estate industry, is excited to announce the addition of four new Client Support Specialists to its client service and support team. The new employees enable the company to further expand its proactive customer service strategy.
Each Building Engines customer is assigned a dedicated Client Support Specialist who proactively monitors system usage; periodically reviews account activity and recommends improvements; and notifies them of upcoming product news and other relevant information.
“The support team is growing in leaps and bounds to keep pace with our accelerating growth and expanding client base,” said Kyle Maikath, Vice President of Client Service and Support. “We have worked closely with several local universities to identify talented young professionals that believe passionately in executing superior customer service and living each day exemplifying the Building Engines ethos.”
The company welcomes:
• Dan Boldyrev: Dan graduated from Brandeis University with a Bachelor of Arts in International and Global Studies. Prior to joining Building Engines, Dan was a Computer Support Administrator for the Massachusetts Rehabilitation Commission in Boston where he managed and organized their inventory database. Dan was also a Data Systems Specialist for the US Marine Corps Reserves out of Fort Devens where he performed security and connectivity maintenance for their computer networks.
• Tim Gianelli: Tim graduated from Coastal Carolina University with a Bachelor of Science in Business Administration. During his time at Coastal, he completed several internships including a research project with the Myrtle Beach Chamber of Commerce to increase tourism as well as a project building a comprehensive marketing plan for NASCAR.
• Matt Gillen: Matt graduated from Bentley University with a Bachelor of Science in Information Design and Corporate Communications. Prior to joining Building Engines, Matt was a Customer Experience Manager and Technical Writer for iDevices in Avon, Connecticut. While there, he worked closely with the company’s client base via phone and email, implemented and managed Zendesk (customer ticketing system), and developed customer-facing help materials and FAQs.
• Brynn Hogan: Brynn has been working with Building Engines as an intern over the past six months. Brynn is currently in her last semester of college at UMass Boston where she is slated to receive a Bachelor of Science in Management/Marketing in May. She will continue to work with BEI during that time and then come on board as a full time employee in early June.
Building Engines partners with their customers to help improve operations through a deep and ongoing commitment to service and support that makes the difference between “just implementing software” and achieving real success. As a result, Building Engines has a 96% client retention rate since inception.
Click here to learn more about Building Engines’ Property & Tenant Management Software.
About Building Engines Building Engines supports innovative commercial real estate owners & managers with web & mobile property management software that creates the visibility & control needed for more profitable operations, happier tenants and a uniquely identifiable brand. For more information, visit: http://www.buildingengines.com/
Source: Building Engines