Category: CRE Trends
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Case Study: How Lillibridge Proved Service Excellence
Without increasing staffing levels, Lillibridge was able to achieve and demonstrate a 73% improvement in documented service delivery in their initial pilot test location. This is the story of how Building Engines worked with Lillibridge to document and prove a commitment to service excellence.
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Work Order and Asset Documentation in the Palm of Your Hand
According to Michael Crowley in his article Handheld Computing Devices Improve Managing Work-Order Data, what businesses were not planning for, however, was for handhelds to merely speed up the collection of poor-quality work-order and asset data collection. Even then, data was only coming to the companies who were using handhelds regularly.
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Shark Week Wisdom: Top the PM Food Chain
Who doesn’t love the jaw-inspiring yearly spectacle that is Shark Week? Ok, people on vacation at the beach. Still, seeing these powerful beasts dominate the food chain and strut their stuff (even without legs!) not only teaches us to never try to resemble a seal but also offers a few helpful tips for commercial real…
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Total Service Delivery- A Cure for Service Uncertainty
The driving force behind our Operations Performance Management functionality is creating and presenting data that works for you, not against you. Our latest extension of this feature, closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations.
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Avoid Game Over: Video Game Strategies for PM
Do you have the best strategy for taking down noobs in your favorite video game? Perhaps not, but as an ardent gamer, I can tell you it’s not much different in the real world. In fact, I’ll tell you how to put your gaming skills to use at the office. Maybe the time you spent…
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What the Healthcare Act Means for CRE
The passage of the Affordable Care and Patient Protection Act earlier this month has no shortage of loud opinions across party lines. Whether drawn in praise or contempt, many people are now asking the question of “how will this affect me?” Commercial Real Estate is facing its own set of benefits and challenges as the…
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BEI Tenant Satisfaction Tool Responds to CRE Service Demand
Building Engines today launched “Tenant Satisfaction” – a next generation analytical tool extension of itsOperations Performance Management (OPM) program. This outreach component extends Building Engines’ comprehensive building Operations Performance Management value model, timing service provision with a tenant service quality assessment to assure accuracy and enhance responsiveness.
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The iPhone Turns 5! Leaves a Wake of Changes in CRE
On June 29, 2007, Apple released the first iPhone to the public. People gawked over the innovative touchscreen interface and quickly became mesmerized by the ever-growing number of apps that work to ease everyday tasks… or help procrastinate from them.
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Oh, BOMA 2012! Change We Can Believe In
The Building Engines Sales and Marketing team represented the company at this year’s international BOMA Exhibition and Conference in Seattle. The response to Operations Performance Management and the upcoming Tenant Satisfaction overlay was tremendous with over 200 companies expressing interest and coming by the booth for a demonstration (or perhaps just candy).
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New Webinar: Introducing Operations Performance Management
If you are using a traditional work order system (or no system at all), you aren’t positioning yourself to perform at the level your tenants expect and demand. Watch now to see how Building Engines has moved beyond traditional work order systems to the next generation of software that enables you to perform, not just…