Category: Tenant Experience
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Sustainability for CRE Buildings 101: What is Virtual Engineering for HVAC?
As more tenants return to the workplace, the emphasis on sustainability, indoor air quality, and healthy spaces has never been higher for commercial buildings. And the right technology can help commercial real estate owners and operators make sure they’re offering spaces tenants want to return to. For instance, state-of-the-art algorithms from Hank ensure maximum indoor…
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The Office of the Future After COVID: How Intelligent Buildings and Automation Are Driving Commercial Office Recovery
What does the office of the future after COVID look like? It’s a question on the minds of many as the pandemic has changed traditional office work. And it’s no secret that occupancy in commercial offices has been disrupted. However, commercial offices are welcoming tenants back to buildings. In fact, office leasing rates in the…
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9 Ways Chatbots Improve the CRE Tenant Experience
There’s nothing more vital to a superior customer experience than great communication. This is especially true when external factors outside the direct control of the experience provider have a strong influence on customers. If you’re a CRE provider, congratulations! That’s you. Traffic jams, transit disruptions, restaurant openings/closings, city utility work, weather, neighborhood construction, and any…
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Get Better Tenant Sentiment Data to Improve the Tenant Experience
The definition of tenant sentiment is different than it was ten or even five years ago. Today, it ties directly to the complete tenant experience, rather than just the space and services provided directly by a property management team. An office is no longer a place where people ‘just work.’ With hybrid and fully remote…
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How to Improve Tenant Communication With Software
Good tenant communication is one of the keys to a well-run property. Yet despite the importance of good communication to tenant satisfaction, many property teams are slow to respond to tenants. And they frequently fail to convey important information to building occupants. Great communication takes time. But if you are consistently unresponsive and do a…
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How Building Operations is Redefining Tenant Experience
Pre-pandemic, office tenant experience (TeX) for commercial offices was all about using technology to promote and manage investments made in physical amenities. This included things like gym facilities, bike storage, conference rooms that could be reserved for meetings, shared community spaces, in-building food and retail options, outdoor spaces, and daycare. It was about adding and…
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The Partnership Model of Success
I have been thinking about the key factors that contribute to a successful business partnership in the commercial real estate (CRE) industry. Instead of a success story, the first thing that came to mind was the relationship between building management and vendors. All too often, this relationship—which should be a mutually beneficial partnership—is one-sided. One…
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What Happens Once We’re All Back from COVID?
Congratulations! Your tenants and employees are back. You had a strategy for getting employees back, and planned for it by preparing your space for their return. You communicated well and often. You were sensitive to their safety concerns, and you created a work environment conducive to comfort and high productivity. Great job going back to…
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How to Handle Outspoken Customers the Right Way
The squeaky wheel does tend to get the grease. But does the squeaky wheel get the type of grease it really needs, or does it get the first thing you can find on the shelf to make it stop squeaking? In client support, also known as customer success, it is difficult to ignore the squeaky…
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Improve the Tenant Experience With Building Communications Software
Engaged tenants are happy tenants. And internal communication tools enable clear, frequent contact between property management and tenants. Property teams can keep tenants in the loop about building updates, changes to protocols, amenity information and more on a daily basis. During times of major disruption like COVID-19, the need for effective communication is heightened. As…