Category: Tenant Experience
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Key Benefits of Implementing Good Building Communications at Your Properties
Is it easy for your property management team to communicate effectively with tenants? Good communication can increase tenant satisfaction – because they feel valued at your property. And, it can help your building run smoothly and efficiently – because everyone knows exactly what to do. But, many property teams struggle with effective communication. It either…
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To Deliver the Best Tenant Experience, Be Agile (Part III in a Series)
Suppose you’re part of a commercial property management team. You’ve got a solid definition of the tenant experience you’d like your occupants to have (Part I of this series). Not only that, but you’ve also got a clear understanding of your team’s unique position and role in providing that experience (Part II). So…now what? How do you go…
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3 Steps to a Data-Driven Tenant Satisfaction Strategy
Over time, massive amounts of data are created from the hundreds of activities that take place in a commercial real estate (CRE) property every day. Are you tracking, measuring, and learning from this data to make better, more informed decisions for your tenants? Because of the recent rise of customer expectations, every CRE firm puts…
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To Deliver the Best Tenant Experience, Think About it Holistically (Part II in a Series)
Tenant experience is one of the hottest topics in the commercial real estate (CRE) industry. In Part I of this series, we suggested a definition based on all the elements that combine to form the experience of commercial building occupants during a typical workday. (Spoiler alert: It’s not just about amenities!). Even so, we get…
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What Can Chatbots do for CRE?
chat•bot Noun: a technology program designed to participate in conversations with human users. Chatbots have been around for long enough now that you’ve probably interacted with one. In fact, you’ve probably even been frustrated by one! I remember when my favorite airline first implemented a voice-activated bot on its customer service line. It was annoying!…
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To Deliver the Best Tenant Experience, First You Need to Define It
If the content at this year’s BOMA International Conference in Salt Lake City is any indication, the CRE industry seems to have accepted that its job is to help occupiers attract and retain talent. In itself, that’s a remarkable development given the traditional “B2B” nature of the building-tenant relationship. It means that the experiences of…
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What REALLY Matters in the Tenant Experience? The Hierarchy of Tenant Needs
Improving the tenant experience is at the top of the current priority list for CRE property owners and managers. According to our recent Tenant Experience Gap report, 80% of property teams plan to spend at least half of their time improving the tenant experience in the next year. What’s driving this? One reason is that improving…
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JLL’s JiLL Joins Bengie in the Tenant Conversation
This week, JLL announced JiLL, their new app-based chatbot for the workplace, which will be available later this year. Following the introduction of Bengie by Building Engines in 2019, JiLL signals the growing importance of conversational CRE chatbots. Conversational technology has started popping up in various places all around us, changing the way we think…
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What are Your Tenants Thinking? Understand this and Create a Better Tenant Experience
Building owners lives would be a lot easier if only they knew what tenants were always thinking, right? Especially since the commercial real estate world we live in today looks a lot different than it did five or ten years ago. But, until we figure out a way to read minds, building management teams will…
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Becoming a Building People Want to Work in by Enhancing the Tenant Experience
Today, building owners cannot rely solely on property location or building size to attract high-value tenants. To remain competitive in this newly cutthroat market, property owners must provide a measurably better tenant experience than rival properties. As waves of new generations are entering the workforce this challenge is no easy feat. These employees – and potential building occupants –…