Category: Tenant Experience

Among the various movements (CRE tech, co-working, amenities, community-building, etc.) currently working their way across commercial real estate (CRE), there is one over-arching theme I believe was inevitable and has the potential to make the biggest impact on the future of the business.  That is the transition to a hospitality-focused mindset for operating and managing buildings.   Over…

The relationship between the landlord and tenant at a commercial building is quintessentially business-to-business (B2B). The business of operating a building requires generating revenue, and that means attracting rent-paying tenants. Similarly, tenant occupiers need space for their teams to meet, collaborate, and do the work that fulfills each one’s corporate mission.  Historically for occupiers, location was always the first decision…

The tenant experience is at the forefront of every CRE professionals mind – that goes without saying, but do property teams truly know what their tenants want from the buildings they work in? Or are they constantly making decisions strictly based on presumptions?   Many times, we find that new amenities, technologies, and services are implemented based on pure assumptions, rather than concrete…

Communication. One word that has a huge impact on all relationships, both personal and professional. Communication is what makes or breaks relationships, whether it is your best friend or the CEO at your company. Without a clear and easy flow of information, relationships are hard to maintain.   We recently conducted a survey, The Tenant Experience Study, to gain a better understanding of…

The tenant experience has changed a lot in the last 5 years. For decades, an office was essentially a “people warehouse”—a place where people gathered to get their work done. The space was mostly just an afterthought. Fast forward to today. The workplace looks much different than it once did. With open floor plans, flexible and collaborative spaces, and many more amenities offered by buildings than ever before, the workplace…

A tactful tenant retention strategy is one of the most important strategies that a building owner or manager can implement. This is why focusing on keeping your tenants happy is critically important to your business. At the end of the day, happy tenants drive profit.   This is probably an obvious statement to you and I’m sure you…