Category: Tenant Experience
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98% Customer Satisfaction Rating Across 30M+ Square Feet: The Highwoods Story
Highwoods Properties, Building Engines Client Spotlight Series Transcription “My name is Catherine Bradshaw. I’m the manager of customers service at Highwoods Properties. Highwoods Properties’ corporate office is located in Raleigh, North Carolina. We manage over 250 properties all throughout the Southeast in just over 30 million square feet. Our focus is commercial real estate and…
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We Need to Change the Way we Measure Tenant Sentiment
As someone who’s been involved in customer loyalty research for over 15 years—including 12 in commercial real estate, the past 2 of these at Building Engines—I can say without equivocation that the field has changed. A lot. The first customer research project I worked on was a telephone survey. (And yes, believe it or not,…
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Takeaways from CRE Tech Talks Episode #17: The Evolving Role of the Property Manager
The latest episode of CRE Tech Talks featured Becky Hanner, Founder of Commercial Asset Services. Listen to the full podcast. 1. Building owners and property managers play a new role It’s more important than ever for CRE property managers and owners to help their tenants attract and retain talent. Tenants used to be concerned about an…
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Looking to the Future of Property Management with Building Engines’ New Chief Product Officer, Daniel Cozza
Building Engines is excited to welcome Daniel Cozza as Chief Product Officer. Read the full press release. Daniel is a leader in his own right, having driven product innovation at Vela Systems (where he worked alongside our CEO, Tim Curran) and led the real estate technology division at Autodesk. [Related: 5 Questions for Building Engines’…
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Half of CRE Property Managers Get This Wrong About Tenant Sat…
50% of CRE Property Management Professionals say their primary method for measuring tenant satisfaction is “informal tenant meetings,” according to an industry benchmark survey conducted by Building Engines. You can download a copy of that study here. Put another way, this research means half of property managers in Commercial Real Estate rely on hallway conversations…
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A Beginner’s Guide to Commercial Property Marketing
Guest post courtesy of Bob Samii, CEO of SharpLaunch Lead generation. It’s one of the great challenges of marketing. How do you get more people on the phone, on your website, and into meetings? Whether you’ve tried a handful of tactics before without strong results or are starting to invest in commercial property marketing for the…
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6 Reasons CRE Property Managers Love Smartphones
Every day, we rely on mobile devices. As you work hard to keep your tenants happy, that same convenience you’re used to from the smartphone in your pocket can help to delight the occupants in your buildings. It also allows owners to increase revenues from properties offering optimal levels of convenience and high-quality service. Here…
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Stop Dreading Tenant Meetings (Here’s How)
Imagine this. You’re about to meet with one of your commercial tenants. They’ve been with you for a while now, and through ups and downs you’ve been generally confident in their level of satisfaction. Sure, there were occasional problems with service request performance you were aware of, and they’ve had a couple of issues related…
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Building Engines kicks off CRE Executive Roundtable Series with events in New York and Atlanta
Building Engines recently launched a brand-new event series, “Zeroed In” designed to bring commercial real estate leaders together over dinner to discuss a single relevant issue impacting their organizations. Tenant engagement, a top concern for CRE firms, was the topic du jour for the first of these dinners in New York and Atlanta. Here’s who…
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The Truth About That “Happily Ever After” Moment
Purchasing a property management platform is a lot like building a relationship. It takes dedication, effort, and the desire and ability to achieve common goals.