Category: Tenant Experience
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Three Tenant Service Tips From Beyoncé
If you don’t live under a rock, you have probably heard how Beyoncé rocked the music industry (yes, rocked in a way different than her usual leotards and fierce dance moves) with the release of her new album. So, what tenant service tips can we learn from Beyoncé?
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Tech Training: Onsite vs Online
Readily available and comprehensive training programs are generally an important requirement and consideration when working with any software platform. Whether transitioning to a new operations system or simply adding staff members to their workforce, property owners and managers in commercial real estate rely on their property and tenant management system service providers to offer initial…
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The Wish (Granted) List
This holiday season, we asked our clients, “What are you thankful for?” Results ranged from ease of use to mobile capabilities to best practice knowledge. See what topped their lists below, and if their five faves aren’t part of your current package, it may be time to make a change. Enjoy!
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Follow the Yellow Brick Roadmap
When evaluating service providers, property owners and managers often want to know what a company’s development plans are and how they reach their decisions. Unfortunately, it’s not always easy to distinguish between the thought leaders and the average joes, so we wanted to share our “10 Commandments of Product Development Planning,” gleaned from over 12…
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Reference Roulette: Take Control of Client Referrals
Often when we are talking to potential clients, there comes a time in the decision-making process where they ask for references. Customers are looking to verify that providers will do what they say they will. But really, what is the point? It’s like when asking people for references during a job interview process – does…
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3 Questions You Need To Ask About Your Software Support
Whether you’re evaluating potential property and tenant management providers or taking a second look at the system you currently have in place, customer service is a top priority.
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5 Tips Building Owners Can Steal From MLB to Improve Performance
Effective building owners and managers often look for best practice tools and leadership advice from other industries, and Major League Baseball is no exception. In honor of tonight’s World Series Playoff game (Go Sox!), here are five tips to success that property management teams can take from America’s favorite pastime.
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Building Engines Supports National Preparedness Month with Digital Emergency Readiness Kit
We are concluding our celebration of National Preparedness Month this September by offering an Emergency Preparedness Kit to our network of friends and colleagues. The Kit enables CRE owners and operators to assess their level of readiness and take action to prepare for the unexpected.
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What Lies Ahead For BlackBerry
As a purveyor of mobile technology tools, we here at Building Engines have been following the BlackBerry saga very closely, and like many, we were not surprised by the potential sale announcement yesterday. The former smartphone giant agreed in principal to be acquired by Fairfax Financial, a Canadian insurance company and BlackBerry’s largest shareholder, in…
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What Does Great Service Look Like?
We all also have our own personal experiences with service, both good and bad. My favorite great service stories are those examples of a commitment to service that happen behind the scenes – not promoted, and just ingrained into either a person’s character or a company culture.