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Category: Tenant Experience

  • Crisis Communication: How to Educate Your Tenants

    Reputation goes a long way for a successful commercial real estate property owner or manager. It can take years to build and seconds to destroy – especially if you don’t have an efficient Business Continuity Plan in place. Communicating with tenants in real-time is a top priority in the event of an emergency. Do you…

  • What Do CRE Tenants Really Want?

    Location, Location, Location. And Price. We all know these are the primary drivers when customers are choosing a property. But how do you get them to choose your property over the competition across the street? Focus on the one thing completely under your control: service.

  • Simple Strategies for Improving the Tenant Experience

    Property owners and managers recognize that providing excellent customer service is essential to their success, but many fail to fully commit to creating the necessary strong tenant relationships. A component of a property manager’s compensation is often tied to factors like unit vacancy rates, timely payments, and tenant satisfaction, all of which are linked to…

  • New Gmail Feature Could Curb Communication

    As you may have already noticed, Google’s email service, Gmail, has undergone a design makeover designating your inflow of daily mail into three separate tabs: Primary, Social, and Promotions.

  • The Mobile Landscape For CRE Operators

    Mobile devices have rapidly gone from “nice to have” for early adopters to ubiquitous work tools. The concept of accessing the Internet from anywhere, at any time, continues to have a growing impact on commercial real estate owners and managers. Building Engines, a provider of a comprehensive property operations management system, has released “The Definitive…

  • Understand Your Tenants: 10 Facts to Help You Get Inside Their Minds

    We all believe we know our customers and what they want. But how often is it that we get to take a peek inside their minds? Return On Behavior Magazine posted a blog compiling 50 statistics from reputable sources that gives us compelling insight into consumer behavior and values. Here are the top 10 that…

  • Laws of Attraction: How To Entice New Tenants Through Your CRE Site

    Drawing in new tenants can be an arduous task. It doesn’t matter how much your property has to offer if you aren’t advertising those details effectively to potential clients.

  • 4 Tips To Fill Vacant Units Fast

    In an ideal scenario, when one tenant moves out, building managers have another occupant lined up. Short turnaround times for vacant offices can significantly improve cash flow and revenue. Finding and securing new tenants can be a challenging task for property managers who lack experience in sales or marketing. Fortunately, there are strategies that can improve…

  • New Technology Offers Tools For Collaboration, Communication

    Businesses in every industry need to react quickly to changing conditions. The faster companies are able to alter production, marketing or customer service strategies, the greater advantage they have over their competitors that are struggling to keep up

  • Spotlight On Tenant Privacy In Wake Of NSA Scandal

    The NSA scandal has highlighted the importance of working closely with tenants to ensure that premises are protected without violating their trust.