Category: Tenant Experience
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Spotlight On Tenant Privacy In Wake Of NSA Scandal
The NSA scandal has highlighted the importance of working closely with tenants to ensure that premises are protected without violating their trust.
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Keeping The Peace: Planning For Commercial Construction Projects
Construction projects are an essential part of maintaining commercial properties. Units regularly need to be renovated to improve their appeal to potential tenants. At some locations, it may be possible to expand facilities to generate additional income. Each of these projects presents new challenges that building managers need to overcome.
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Make Employees Happy and Tenants Will Follow?
Businesses that are hoping to bolster customer satisfaction may wish to focus internally first. 1to1 Media notes that organizations with higher levels of engaged workers are more likely to generate positive experiences for their clients. The source states that companies with above average customer service have moderately or highly engaged 75 percent of their employees, compared…
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Work Starts at 9:00. BYOD?
Not to be mistaken with BYOB – an HR nightmare waiting to happen, BYOD stands for Bring Your Own Device. This means that an organization makes it policy that employees use their own devices – Smartphone, tablet, PC, or other personal devices within the workplace. Sounds like a win-win right? You don’t have to pay…
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It’s a Tenant Portal. It’s a Property Website. It’s a Handbook.
BuildingConnect- A One-Stop Service Center for Tenants, Prospects and Staff. “BuildingConnect looks great, makes us look great, reinforces our company branding, and increases the functionality for our tenants,” said Monica Graham, Sr. Property Manager at Harsch Investment Properties. BuildingConnect offers new features designed to improve the experience of tenants, prospects and staff and solve three…
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Think Long-term to Improve Tenant Relationships
Unfortunately, a recent survey by Jones Lang LaSalle found that companies often take a more short-term approach when dealing with real estate decisions. This could potentially expose firms to risk and result in missed opportunities. Within the last few years, more organizations have been focused on reducing costs. However, cutting back on preventive maintenance could cause…
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Lessons in Customer Service: Don’t Stab the Customer
There is a right way and a wrong way to handle customer complaints, and one chef in Sydney, Australia, certainly chose the wrong way. Smart Company reports that a cook at a local restaurant was arrested for stabbing a patron after he complained about the quality of the food. Obviously, you’ve never been running around your building…
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New Tech Tools Give Tenants a Voice
We are excited to announce high adoption and usage numbers of the new tenant satisfaction and feedback tools recently added to our Work Order Manager. The new functionality closes the feedback loop allowing tenants to submit service requests online, track the progress of work in real-time, and provide feedback at any point along the way with…
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Surveys Boost Service Quality In Every Industry
Customer surveys can also work in the building management industry, and give managers valuable insight into long-term solutions that can greatly improve relationships with tenants.
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New Webinar: Best of Tenant Service Tips from 9 Experts
In our first ever “Best-Of” webinar, we are sharing hand-picked insights from our Real Estate Operations Masters webinar series on ways to use technology and mobile capabilities to optimize service.