Category: Tenant Experience
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The Best Way to Manage Demanding Tenants
Property managers and operators operate live in a demanding world. Striving for operational and financial success means balancing the complex needs of building ownership, vendors, and most importantly – tenants. Strong tenant relationships and efficiently managed tenant demands are an anchor for long-term property operations success. Service obligations to tenants in medical, retail, and commercial…
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Things Tenants Want to Tell You, But Won’t
From my early teens, through college and for the first stage of my professional career, I worked primarily in the hospitality industry. Restaurants, bars, and hotels. – Ok, I may have actually spent more time in bars than working in them, but those are stories for another day. The hospitality industry is a terrific training…
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How Coffee Will Make You Rethink Retail Risk Management
For a while, shortly before I started working in commercial real estate technology, I brewed a lot. That is not a typo, though I understand the assumption that I might have “brood” before I started working in the exciting, ever changing CRE Tech space. No, prior to that, I worked as a manager for a…
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Why Going Green Isn’t an Amenity in CRE
“Going green,” also referred to as “being sustainable,” “eco-friendly,” and “future-friendly” isn’t an amenity in commercial real estate (CRE) anymore. It is a necessity, for both CRE organizations and for their tenants. In fact, “61% of corporate leaders believe that sustainability leads to market differentiation and improved financial performance,” according to a comprehensive 2011 report…
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CONTENT SURVEY: What Can We Do Better?
Take the Building Beat Content Survey In case you didn’t know, or it wasn’t quite obvious, I’ll just say it. We’re glad you’re here. Building Beat was created a little over seven years ago (Wow!) to deliver unique, and insightful content for individuals and teams working within commercial real estate (CRE) property management and operations.…
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Not Just a Checkup – A Heartbeat!
About eight years ago I had a physical, and it wasn’t fun. Through a combination of hereditary, lifestyle, and dietary factors, a few numbers (I’m talking about you, Blood Pressure and Cholesterol!) were a bit out of whack. It was sobering, and it demanded immediate action—which I took. These days I still have the occasional…
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CRE Customer Service Lessons from Savannah
For all today’s trendy talk about “authentic” travel experiences—staying off the beaten path, seeing the grittier side of cities, eating where the locals eat, etc.—sometimes it’s fun to embrace being just being an authentic tourist. That’s what I did a couple of weeks back on a weekend getaway with my wife* to one of our…
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13 Reasons Property Management Software is Essential to Modern Operations
A while back we wrote a post covering ‘7 Reasons Why I Need Property Management Software,’ covering the emerging acceptance of building operations software and technology in the commercial real estate (CRE) industry. Since then, the CRE Tech space has continued to grow. In 2015 alone, CRE Tech startups raised over $1.7 billion, according to…
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The Rise of the Office Worker: The Increasing Importance of Tenant Relationship Management
Are you an office worker? If so, you spend half of your waking weekdays in an environment over which you have little influence or control – your office building. You aren’t alone. Office workers fit into 76 differing occupations and account for one-fifth of the US workforce, or thirty million people of a total one-hundred…
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Benchmark Survey Report: Tenant Relationship Management
How well do commercial real estate (CRE) professionals understand their tenants, and how do they manage their relationships? Building Engines surveyed over 300 CRE professionals within a wide range of industry segments; including commercial office, medical office, industrial, retail, and others; to find out. We broke down and analyzed the data, and compiled our…