Category: Tenant Experience
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Are YOU a Customer Service PRO?
Customer service skills are an essential part of property management. They’re what makes a “satisfactory” service experience an extraordinary one. And in a market where office space and amenities are somewhat commonplace, you need to do everything you can to stand out. So, what can you do to improve your customer service skills, and in…
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Are Shared Office Spaces Really Worth It?
Shared office spaces, or co-sharing offices, are all the rage these days. We’ve known for a while that coffee shops like Starbucks are a big hit with bootstrapping startups, but the rise of companies like Regus, Boston-based Workbar, and the a recent report that WeWork, an office rental company, is being valued at $16 billion,…
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How to Handle Negative Tenant Feedback like a Boss
As a property manager, or building engineer, have you ever found yourself in a situation where you were stuck face-to-face with an upset tenant? You know the position. The tenant is upset about the space’s heating unit not switching off soon enough (justifiable – no one likes to be hot), the same lightbulb keeps blowing…
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Your Tenants Want This.
In my sales training, I’ve learned how to handle common concerns: Fear of Change. Competition. Cost. But there’s one ‘concern’ from my commercial office audience that I have a hard time with and it’s to the tune of: “we don’t want to give our tenants online access because we value our face-to-face interactions and phone…
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How Much Do Your Tenants Value Building Resources?
We recently performed a benchmark survey asking property managers, owners, and their teams a series of questions about how they manage tenant relationships. The full Tenant Relationship Management (TRM) benchmark survey report is here, but we couldn’t help but comment on some interesting feedback on how changing workplace demographics may be influencing tenant needs. Sounds…
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Do Your Tenant Service Skills Make the Grade?
Test your current program and discover how your service delivery compares, with the quiz shown below! Building Engines is the Leader in Service Delivery Management We are the only provider to offer ALL of these tenant service tools in a single platform: See it in action, and request a demo of Building Engines today!
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The Link Between Happy Tenants and a Service Delivery Program
If you ask property management professionals whether they have a service delivery program, the answer is invariably something along the lines of “of course we do.” If you dig a little deeper and ask about the composition of that program, the responses are more varied in terms of detail and consistency. People will often talk…
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Indispensable Lessons for Property Managers, from 3 Famous Figures
Tell me if this sounds familiar: You show up to work with your lunch and ambitions of a smooth, stress-free day. You start to make your way to the kitchen and before you even get the chance to play fridge Tetris with your lunch, you’ve already identified a bunch of fires that need to be…
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11 Ways to Be a More Productive Property Manager
Everybody may be working for the weekend, but that doesn’t mean that they want to be working during the weekend. For many property managers, that means constantly looking for ways to improve their team’s (and their own) overall productivity. And with only so many hours during the day to complete work orders, preventive maintenance tasks,…
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Why a ‘Snapchat’ for CRE Isn’t Such a Bad Idea
Just a short time ago, we participated in a group chat on Twitter covering the broad topic of “CRE, mobile apps, and the future” (#CRETechChat for those who are curious) featuring Scott Sidman, SVP at Building Engines; Mariel Ebrahimi, Co-Founder/CEO of DisruptCRE; Earnest Sweat, startup advisor and PM at Bank of America; and Ryan Dennis,…